Award

QQ24109 - Tenant Satisfaction Measures

WOLVERHAMPTON CITY COUNCIL

This public procurement record has 1 release in its history.

Award

14 Jan 2025 at 10:24

Award Notice
Summary of the contracting process

The City of Wolverhampton Council has awarded a contract to Acuity Research & Practice for conducting Tenant Satisfaction Measures, categorised under Social research services (CPV code 79315000). This tendering process followed an open procedure and the contract runs from 1st April 2025 to 31st March 2027. The total value of the contract is £70,000, with procurement activities managed by Wolverhampton City Council. The surveys will cover the Council's extensive housing stock managed by Wolverhampton Homes and three Tenant Management Organisations, located in the West Midlands, United Kingdom.

This project presents substantial opportunities for businesses specialising in social research, data collection, and analysis, particularly those capable of offering diverse methods for survey administration such as telephone, email, SMS, and online platforms. SMEs are encouraged to engage, as the tender process is suited to their scale. The contract’s diverse delivery methods and reporting requirements, including quarterly and annual performance reports, make it beneficial for businesses adept in flexible and detailed social research to gain a foothold in public sector contracts and demonstrate robust capabilities in tenant satisfaction assessments.

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Notice Information

Notice Title

QQ24109 - Tenant Satisfaction Measures

Notice Description

City of Wolverhampton Council are looking to contract a supplier to conduct statutorily required Tenant Satisfaction Surveys of the council's tenants. We own more than 21,000 homes in the city, which are managed by four distinct managing agents. Tenant Satisfaction Surveys will need to be collected in relation to this total stock number. These are a statutory obligation, so the questions asked and survey process must meet the requirements set out by the Regulator of Social Housing. Our largest managing agent is Wolverhampton Homes (WH) - an Arms-Length Management Organisation (ALMO) - who manage around 20,000 properties. We would like to survey tenants in homes managed by WH on a quarterly basis. Our remaining stock is managed by 3 Tenant Management Organisations (TMO): * Over 900 homes and managed by Bushbury Hill EMB (BHEMB). * Over 700 homes are managed by Dovecotes TMO (DTMO). * Around 200 homes and managed by New Park Village TMC (NPV). We would like to survey tenants managed by these three Tenant Management Organisations on a one-off, annual basis so that we build a fuller picture of satisfaction on each estate. In total, we would require a 5% annual sample of WH tenants (around 1000 based on current figures), in addition to a 20% sample for each of our TMOs (around 180, 140 and 40 respectively). Consequently, we would expect three shorter, topic-specific quarterly reports for Q1, Q2 and Q3 based on surveys of WH tenants only. These reports would focus on quotations taken from the comments made by tenants, presented alongside an overarching view of the data. Then, at the end of the year, we would like a full performance report, detailing satisfaction across the entire year, with data and comments from tenants managed by all of our managing agents. Finally, we require the provider to enable a range of options to complete the surveys, this can include telephone, email, SMS and an online facility. We would prefer the ability to change the proportion of surveys conducted by each survey option, throughout the contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d8283504-0b10-4981-9204-d9094fbb62f4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/36f7e5dc-efa6-474f-beaf-44689c34ef7b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79315000 - Social research services

Notice Value(s)

Tender Value
£70,000 Under £100K
Lots Value
Not specified
Awards Value
£70,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
14 Jan 20251 years ago
Submission Deadline
19 Dec 2024Expired
Future Notice Date
Not specified
Award Date
20 Dec 20241 years ago
Contract Period
31 Mar 2025 - 31 Mar 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WOLVERHAMPTON CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WOLVERHAMPTON
Postcode
WV1 1RL
Post Town
Wolverhampton
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG39 Wolverhampton
Delivery Location
TLG West Midlands (England)
Local Authority
Wolverhampton
Electoral Ward
St Peters
Westminster Constituency
Wolverhampton West

Supplier Information

Number of Suppliers
1
Supplier Name

ACUITY RESEARCH & PRACTICE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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