Tender

GB-Lowestoft: Cefas RFQ for the provision of service desk software

CEFAS

This public procurement record has 2 releases in its history.

TenderAmendment

20 Nov 2017 at 14:00

Tender Notice
Tender

31 Aug 2017 at 08:00

Tender Notice
Summary of the contracting process

The Cefas organisation, located in Lowestoft, is conducting a public procurement process titled "GB-Lowestoft: Cefas RFQ for the provision of service desk software." This procurement falls under the services industry category, specifically for IT software packages. The procurement method is an open procedure, with the tender period concluding on 19th September 2017. The estimated value of the contract is £25,000, and it will commence on 1st November 2017, running until 31st October 2020. This opportunity is aimed at replacing an existing IT support service system to enhance the service desk's capabilities for approximately 500 users.

This tender presents a significant opportunity for small and medium enterprises (SMEs) specialising in cloud-based service desk solutions and IT infrastructure. Businesses that can demonstrate expertise in developing IT software that aligns with the ITIL framework, integrates seamlessly with Microsoft technologies, and offers comprehensive service support will be well-suited to compete. This contract not only provides a chance to expand service portfolios but also allows successful bidders to establish a long-term relationship with a key public sector organisation.

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Notice Information

Notice Title

GB-Lowestoft: Cefas RFQ for the provision of service desk software

Notice Description

NOTE: This notice was updated on 20 November 2017 for the following reason: This opportunity has been concluded and will be re-advertised on 20th November 2017The Cefas Service Desk provides an IT support service to internal and external customers (approximately 500 users) and wishes to procure a new/replacement Service Desk support solution/suite to support the logging and escalation of incidents and requests for services. The existing system has been an essential tool for both resolving customer queries and reviewing the performance of Cefas IT services for both internal and external customers in the past, however Cefas would like to take advantage of advancements in new technology and software solutions available and are looking for a cloud based solution, aligned to the ITIL framework which integrates with our existing infrastructure (including Microsoft Windows Active Directory and Microsoft SCCM). In addition to the above, the preferred solution needs to provide 30 analyst licences to distribute between our Service Desk, IT Services and Application Development teams that provides a wider functionality other than that the basic customer level of access. The Cefas Service Desk provides an IT support service to internal and external customers (approximately 500 users) and wishes to procure a new/replacement Service Desk support solution/suite to support the logging and escalation of incidents and requests for services. The existing system has been an essential tool for both resolving customer queries and reviewing the performance of Cefas IT services for both internal and external customers in the past, however Cefas would like to take advantage of advancements in new technology and software solutions available and are looking for a cloud based solution, aligned to the ITIL framework which integrates with our existing infrastructure (including Microsoft Windows Active Directory and Microsoft SCCM). In addition to the above, the preferred solution needs to provide 30 analyst licences to distribute between our Service Desk, IT Services and Application Development teams that provides a wider functionality other than that the basic customer level of access. TO DOWNLOAD THE FULL DETAILS VISIT https://www.delta-esourcing.com/respond/62632F7VB7 Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d8969c8a-621b-400a-8d8f-e70fcd13f8b0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c2bec347-e500-47eb-ae8f-0096a2586151
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
£25,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 Nov 20178 years ago
Submission Deadline
19 Sep 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
22 Nov 2017 - 31 Oct 2020 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CEFAS
Contact Name
Emma Roberts
Contact Email
cap@cefas.co.uk
Contact Phone
01502527766

Buyer Location

Locality
LOWESTOFT
Postcode
NR33 0HT
Post Town
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH63 East Suffolk
Delivery Location
Not specified
Local Authority
East Suffolk
Electoral Ward
Kirkley & Pakefield
Westminster Constituency
Lowestoft

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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