Planning

Enterprise Service Management Solution - Market Engagement

ESSEX COUNTY COUNCIL

This public procurement record has 1 release in its history.

Planning

22 Nov 2023 at 14:28

Market Engagement Notice
Summary of the contracting process

The Essex County Council is planning a tender for an Enterprise Service Management Solution. The council aims to modernize its IT services and enhance service delivery by engaging a single supplier for the provision of an ESM Solution. The solution must be cost-effective, ITIL-aligned, and capable of supporting a mobile workforce. The engagement end date for this opportunity is 6th December 2023.

This tender presents an opportunity for IT service providers specializing in consulting, software development, and support to compete for a contract with Essex County Council. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate. Businesses with expertise in IT service management frameworks, Rest API integration, and service delivery optimization would be well-suited to bid for this contract.

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Notice Information

Notice Title

Enterprise Service Management Solution - Market Engagement

Notice Description

Essex County Council are looking to replace or update its current ITSM Solution with a view to enhancing and capitalising on latest technology and industry best practice capabilities. This requirement is in line with ECC's on-going IT Strategy to modernise IT Service Delivery and to support our ongoing service improvement agenda. ECC seek to engage a single Supplier to provide an ESM Solution, inclusive of implementation consultancy services and a post implementation maintenance and support agreement. The Solution must be cost-effective in licensing, implementation and support, taking into consideration our organisational size and usage requirements as detailed below. ECC delivers Support Services to circa 9,000 internal service users. ECC forecasts over 90,000 support transactions this year. The estate includes IaaS, PaaS, SaaS and end user devices, including BYOD, servicing a hybrid, mobile workforce. Approximately 1000 members of staff, across IT, HR, Business Support, Finance and Information Governance use the ESM solution to deliver Support Services, with concurrent usage at around 200. The Solution must include 'out of the box' Rest API integration capability and be PinkVERIFY-certified for ITIL alignment, for practices including but not limited to: Service Desk, Incident Management, Problem Management, Service Request Management, Change Enablement, Service Configuration Management, Release Management, Service Level Management, Portfolio Management, Service Catalogue Management, Supplier Management, Knowledge Management, Service Financial Management. The outcome of this Early Market Engagement Notice is to obtain expressions of interest and invite interested Suppliers to participate in follow up calls to discuss their Solutions. The discussions will include a set of fixed questions in order to ensure a fair and transparent approach. ECC reserve the right to decide which Suppliers are requested to take part in the follow up calls. We are requesting that interested Suppliers complete a questionnaire via the following link: https://forms.office.com/e/mzpFXQ4etN .

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d9521956-7b11-4076-bbc5-2b4161862441
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bbf0cc80-85fe-4c42-a00f-ad8c4548f304
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Nov 20232 years ago
Submission Deadline
Not specified
Future Notice Date
6 Dec 2023Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ESSEX COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHELMSFORD
Postcode
CM1 1LX
Post Town
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH36 Heart of Essex
Delivery Location
Not specified
Local Authority
Chelmsford
Electoral Ward
Chelmer Village and Beaulieu Park
Westminster Constituency
Chelmsford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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