Tender

Ordnance Survey Top Customer Survey

ORDNANCE SURVEY LIMITED

This public procurement record has 3 releases in its history.

TenderAmendment

09 Nov 2017 at 11:14

Tender Notice
TenderAmendment

08 Nov 2017 at 11:21

Tender Notice
Tender

27 Oct 2017 at 11:23

Tender Notice
Summary of the contracting process

The Ordnance Survey Limited has initiated a procurement process for the "Ordnance Survey Top Customer Survey" in the research and development services industry. The procurement stage is currently at the Tender phase, with the tender period set to close on 14 November 2017. This project has a total value of £100,000, and the contract is scheduled to commence on 1 December 2017, lasting until 1 December 2019. The services are expected to be delivered to various locations, including the United Kingdom and other territories, under an open procurement method that allows for broad participation.

This tender presents a valuable opportunity for businesses focusing on research and consultancy services. Companies with experience in conducting qualitative research, particularly in customer sentiment analysis, would be well-suited to compete. The procurement aims to gather insights from stakeholders to inform the future direction of Ordnance Survey, making it particularly relevant for businesses with capabilities in data analysis and customer engagement within the B2B sector.

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Notice Information

Notice Title

Ordnance Survey Top Customer Survey

Notice Description

Ordnance Survey (OS) has started on a period of change and transformation in 2017. This transformation includes a shift in position from data capture/delivery to providing content/solutions and professional services; restructuring to reflect business priorities; and extending our reach internationally as well as maintaining a GB focus. One of our strategic ambitions during this change is to maintain a customer-centric approach when carrying out our strategy. In 2015 and 2016 Ordnance Survey (OS) commissioned an agency to conduct qualitative research with important B2B (businesses and partners) customers. B2G customers were included in 2015 but not 2016, as most had recently been contacted for another purpose. The aim of the research was to understand customer sentiment and perceptions. The results from this research fed into our internal KPI's and allowed OS to monitor customer reactions to service delivery and strategic plans. The research conducted to date provides a useful snapshot about how OS are perceived, and has also highlighted that opinions can vary within an organisation, from person to person. This year OS would like to build on the research previously conducted, expanding the study to interview a few key personal within each organisation to compare (and contrast) feedback from different key stakeholders and providing a more rounded view about how OS are perceived within an organisation. There is also a need to measure brand perceptions in more detail, including how OS compares to other mapping providers, and how OS is perceived amongst large organisations not currently buying licensing data directly from OS

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d9816950-c414-4256-89ba-92f108b83c86
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c07969d8-ea51-4772-a183-fcd15d5d5599
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Nov 20178 years ago
Submission Deadline
14 Nov 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Dec 2017 - 1 Dec 2019 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ORDNANCE SURVEY LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO16 0AS
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ36 Central Hampshire
Delivery Location
Not specified
Local Authority
Test Valley
Electoral Ward
Chilworth, Nursling & Rownhams
Westminster Constituency
Romsey and Southampton North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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