Award

Non-household Customer Insight Survey

WATER SERVICES REGULATION AUTHORITY (OFWAT)

This public procurement record has 1 release in its history.

Award

18 Nov 2021 at 15:52

Award Notice
Summary of the contracting process

The Water Services Regulation Authority (Ofwat) has completed the procurement process for the "Non-household Customer Insight Survey," which falls under the general management consultancy services category. The contract, valued at £50,725, was awarded under the CCS framework. The survey aimed to understand customer experiences and market performance, with the contract period spanning from 12 April 2021 to 31 July 2021. This survey was delivered to locations in Birmingham and London, with the tender period concluding on 19 March 2021.

This tender presents a valuable opportunity for businesses, particularly those operating within the consultancy and market research sectors. Companies that specialise in customer insight and survey analysis would be well-positioned to engage in similar future contracts. The focus on understanding customer needs within the water services sector indicates potential avenues for SMEs to expand their market reach and capabilities in service delivery and research methodologies.

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Notice Information

Notice Title

Non-household Customer Insight Survey

Notice Description

BC 512 - As part of Ofwat's market monitoring duty it is important we understand how the market is performing for customers. The research we intend to commission will provide us with an insight into the views and experiences of customers in the market. Additional information: For further information, please contact procurement@ofwat.gov.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d992c6c4-6139-45d5-a93a-becde4a593e9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/50d9bae2-53a1-43f8-9478-ce5876ec7f13
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - CCS framework
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79411000 - General management consultancy services

Notice Value(s)

Tender Value
£50,725 Under £100K
Lots Value
Not specified
Awards Value
£50,725 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20214 years ago
Submission Deadline
19 Mar 2021Expired
Future Notice Date
Not specified
Award Date
10 Apr 20214 years ago
Contract Period
11 Apr 2021 - 31 Jul 2021 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WATER SERVICES REGULATION AUTHORITY (OFWAT)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B5 4UA
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England), TLI London
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

OPINION RESEARCH SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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