Award

WTE IT Service Desk Instances

NHS ENGLAND

This public procurement record has 2 releases in its history.

Award

04 Apr 2025 at 16:35

Award Notice
Award

31 Mar 2025 at 15:55

Award Notice
Summary of the contracting process

NHS England has completed the procurement process for the provision of IT Service Desk and Customer Engagement software licences, titled "WTE IT Service Desk Instances". This procurement falls under the industry category of software packages and information systems, with a total contract value of £228,862.52. The tender involved a selective procurement method through a call-off from a framework agreement. The procurement process commenced with the tender period ending on 5th February 2025, and the contract period spanning from 1st March 2025 to 28th February 2026. The software licences are designated for the Technology Enhanced Learning (National) and Healthcare Education Teams in London and the Midlands, with delivery addresses in Leeds, England.

This tender presents significant growth opportunities, particularly for small and medium-sized enterprises (SMEs) that specialise in IT service desk solutions and customer engagement software. By securing a contract with a high-profile buyer such as NHS England, businesses can enhance their market standing and gain valuable experience in the public sector. Companies experienced in deployment and support of software packages and information systems are well-suited for this opportunity, which offers a notable contract value and the potential for future collaborations within the healthcare education domain.

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Notice Information

Notice Title

WTE IT Service Desk Instances

Notice Description

IT Service Desk and Customer Engagement software licences provision for the Technology Enhanced Learning (National) and Healthcare Education Teams (London and Midlands).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d9d8991e-33d0-4194-a236-7545debbe4e2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1e63790e-b288-41e2-be67-ac02912e8905
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Not specified
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£228,862 £100K-£500K
Lots Value
Not specified
Awards Value
£228,862 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Apr 20251 years ago
Submission Deadline
5 Feb 2025Expired
Future Notice Date
Not specified
Award Date
28 Mar 20251 years ago
Contract Period
1 Mar 2025 - 28 Feb 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS1 4AP
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Leeds
Electoral Ward
Hunslet & Riverside
Westminster Constituency
Leeds South

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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