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CBC-1285-T-AE Chatbot AI

Central Bedfordshire Council

This public procurement record has 4 releases in its history.

TenderAmendment

09 Nov 2021 at 08:18

Tender Notice
TenderAmendment

25 Oct 2021 at 14:50

Tender Notice
TenderAmendment

25 Oct 2021 at 14:49

Tender Notice
Tender

25 Oct 2021 at 14:39

Tender Notice
Summary of the contracting process

The Central Bedfordshire Council is currently engaged in a procurement process for the implementation of Chatbot AI solutions aimed at enhancing customer experience and streamlining internal processes. The tender, identified as CBC-1285-T-AE, is classified under the 'Software package and information systems' category, with the application period closing on 12th November 2021. The contract period is set to commence from 29th November 2021 and will run until 29th November 2024. This tender follows an open procurement method, suitable for small and medium-sized enterprises (SMEs), and encompasses delivery across the United Kingdom and various territories, including Europe and the Channel Islands.

This tender presents a significant opportunity for businesses specialising in software solutions, particularly those with expertise in AI and customer service automation. Companies that can provide comprehensive Chatbot services, or those with niche specialisations, would be particularly well-suited for this contract. Engaging in this procurement process may open avenues for SMEs looking to expand their footprint in the public sector and enhance their portfolios with innovative technology solutions that can meet diverse council needs.

How relevant is this notice?

Notice Information

Notice Title

CBC-1285-T-AE Chatbot AI

Notice Description

We would like to implement Chatbots to streamline our processes and improve our customer experience across many facets of our organisation both internally and externally. Responses are therefore invited which cover the breadth of the Council needs as well as from niche solutions which specialise in one area. Additional information: Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-da10c59a-acdb-4f42-825e-bd0bcc806034
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8af85015-7fdb-4da3-b12e-66dc658f45d0
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Nov 20214 years ago
Submission Deadline
12 Nov 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
29 Nov 2021 - 29 Nov 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Central Bedfordshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BEDS
Postcode
SG17 5TQ
Postcode Area
Stevenage
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH25 Central Bedfordshire
Delivery Location
Not specified
Local Authority
Central Bedfordshire
Electoral Ward
Shefford
Westminster Constituency
Hitchin

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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