Award

High Intensity User Service

NHS KERNOW CLINICAL COMMISSIONING GROUP

This public procurement record has 1 release in its history.

Award

23 Dec 2021 at 12:30

Award Notice
Summary of the contracting process

The NHS Kernow Clinical Commissioning Group is conducting a procurement process for the "High Intensity User Service" within the health services industry, aimed at managing and coordinating high intensity users of emergency services in the South West region of the United Kingdom. The procurement method is an open procedure, and the contract period will start on 1st March 2022 and run until 29th February 2024. The tender was completed on 20th December 2021 with an award value of £394,008. Previously, the tender period ended on 11th November 2021.

This tender presents significant opportunities for businesses within the health and community care sectors, particularly those that can provide integration and support services compatible with NHS operations. Businesses that specialise in community health services, especially small and medium-sized enterprises (SMEs) and voluntary community sector enterprises, would be well-suited to compete for this contract, as it emphasises collaborative approaches and the coordination of multi-agency support to effectively manage vulnerable users of emergency services.

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Notice Information

Notice Title

High Intensity User Service

Notice Description

NHS Kernow Clinical Commissioning Group are looking to commission the following: Effectively manage, support, coordinate, and signpost high intensity users (HIU) of the South Western Ambulance Service NHS Foundation Trust (SWASFT), the integrated urgent care service (IUCS), Royal Cornwall Hospitals NHS Trust and University Hospitals Plymouth NHS Trust, frequent emergency department attenders and admissions within the NHS Kernow Clinical Commissioning Group (NHS Kernow) footprint. Establish, utilise, and coordinate multi-agency and existing professional services to reduce 999 frequent callers, in line with the demand management modelling and trajectory as set out in the HIU workstream. This will be achieved through integration and co-ordination with community and acute trusts, through participation in multi-disciplinary teams and cross organisational working with the voluntary and community sector as appropriate. Demonstrate an increased capacity and productivity in workload on unscheduled care services and the wider health economy resulting from fewer 999 calls (which otherwise would have attended emergency department and resulted in an admission). Safely manage and coordinate the vulnerable and demanding nature of the user group using multi-agency support and the volunteer sector. Provide fertile commissioning intelligence across all providers and, in doing so, lower the stigma associated with HIUs. Coordinate a replicable service which can be integrated and managed over the long term across other providers.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-daab9b90-5d27-4623-99df-43dcc3e2cf2f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3c4a6312-ac06-42b6-b9f1-a0d56bfa2112
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

85323000 - Community health services

Notice Value(s)

Tender Value
£788,016 £500K-£1M
Lots Value
Not specified
Awards Value
£394,008 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Dec 20214 years ago
Submission Deadline
11 Nov 2021Expired
Future Notice Date
Not specified
Award Date
20 Dec 20214 years ago
Contract Period
1 Mar 2022 - 29 Feb 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS KERNOW CLINICAL COMMISSIONING GROUP
Contact Name
Not specified
Contact Email
kccg.contracts@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
ST AUSTELL
Postcode
PL25 5DR
Post Town
Plymouth
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK3 Cornwall and Isles of Scilly
Small Region (ITL 3)
TLK30 Cornwall and Isles of Scilly
Delivery Location
TLK South West (England)
Local Authority
Cornwall
Electoral Ward
St Austell Central & Gover
Westminster Constituency
St Austell and Newquay

Supplier Information

Number of Suppliers
1
Supplier Name

VOLUNTEER CORNWALL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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