Fire Command and Control - CFRS
Description: Introduction Cornwall Fire and Rescue Service (CFRS) is seeking information from suppliers capable of providing a modern Fire Control Command and Control solution to support emergency call handling, mobilisation, incident support, resilience, interoperability, and assurance. This Request for Information (RFI) is intended to inform requirements definition, procurement approach, business case development, and market understanding. It is not a formal tender and does not constitute a commitment by CFRS or Cornwall Council to commence any procurement process or to award any contract. Suppliers are invited to provide information on product capability, implementation approach, operating model, support arrangements, indicative timescales, and indicative costs. Background and Strategic Context CFRS has a statutory duty to provide effective arrangements for receiving calls for assistance and mobilising resources to fires, road traffic collisions, rescues, (read more...)
Summary: Cornwall Council is currently in the planning stage of a procurement process aimed at acquiring a modern Fire Control Command and Control solution for the Cornwall Fire and Rescue Service (CFRS). This initiative, entitled "Fire Command and Control - CFRS," falls under the software package and information systems industry category and is valued at £16 million. As part of the preliminary market engagement, Cornwall Council has issued a Request for Information (RFI) to understand the supplier market better and shape future requirements. Interested suppliers must submit their responses by 5 August 2026. The procurement will support the statutory requirements for emergency call handling and mobilising resources in Cornwall, with anticipation of transitioning to a cloud-based solution to improve operational resilience. The overarching goal is to replace the existing legacy system, enhancing usability, reporting, and interoperability with third-party systems.