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CPT_26_04 FOI Case Management System

National Audit Office

This public procurement record has 1 release in its history.

Award

29 Sep 2026 at 09:14

Award Notice
Summary of the contracting process

The National Audit Office (NAO) bought a cloud-based case management system to handle Freedom of Information and Environmental Information Regulations requests, Subject Access Requests, complaints and wider correspondence. This is software and associated services, delivered for the NAO in London. The system is intended to support the management of the organisation’s incoming requests and correspondence through a cloud service.

The procurement is complete and the contract was awarded to Fivium Limited on 18 June 2026 through a call-off from the Crown Commercial Service G-Cloud 14 framework, Lot 2 for cloud software. The award value is £139,661 including VAT. The contract runs from 30 September 2026 to 29 September 2029, with an option to extend for a further 12 months, to 29 September 2030. The original tender deadline was 1 May 2026. The procurement was selective; the published information does not set out evaluation criteria or supplier eligibility requirements.

This award demonstrates demand at the NAO for cloud software that brings freedom of information, environmental information, subject access, complaints and wider correspondence into a case management service. Suppliers competing for a comparable requirement would need to show that their system can support these distinct request types and correspondence workflows in one cloud-based service. The contract was placed through a call-off from the G-Cloud framework, so experience supplying cloud software through that route would be relevant. The NAO indicated that the opportunity was suitable for small and medium-sized enterprises, making this type of system relevant to SMEs as well as larger software providers. A credible competitor would need to evidence a service capable of supporting the NAO’s operational case-management needs.

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Notice Information

Notice Title

CPT_26_04 FOI Case Management System

Notice Description

The National Audit Office (NAO) has awarded a contract to Fivium Limited for the provision of a cloud-based case management system to support the management of Freedom of Information requests, Environmental Information Regulations requests, Subject Access Requests, complaints and wider correspondence. The contract was awarded as a call-off under Lot 2: Cloud Software of the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14). The total contract value is PS139,661 (inclusive of VAT). The contract will commence on 30 September 2026 and will run for a period of 3 years, expiring on 29 September 2029 with the option to extend for a further 12 months until 29 September 2030.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-daf8a5ae-2c00-42b8-a60c-8bf570a09add
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7bc38de3-43c5-4d55-ae3d-f81bf7d6dd6b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£139,661 £100K-£500K
Lots Value
Not specified
Awards Value
£139,661 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
18 Jun 20263 months ago
Contract Period
30 Sep 2026 - 29 Sep 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
National Audit Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1W 9SP
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
Pimlico North
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Fivium Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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