Award

Contact Centre - Telephony

BEDFORD BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

20 Feb 2024 at 10:40

Award Notice
Summary of the contracting process

The Bedford Borough Council has awarded a contract for the provision of an omni-channel contact centre platform named "Contact Centre - Telephony". The contract is in the services category with a total value of £408,817. The procurement method used was selective, calling off from a framework agreement. The contract period is from 31st January 2024 to 30th January 2029, and the tender closed on 29th December 2023. The buying organisation for this contract is the Bedford Borough Council, located in Bedford, England.

This tender presents an opportunity for businesses providing telecommunications network services to compete for the contract. The Bedford Borough Council specifically mentioned that SMEs are suitable for this opportunity. Businesses with expertise in managing omni-channel contact centres and telecommunications networks may find this tender well-suited for business growth. Interested businesses should review the specifics of the contract requirements and deadlines to align their proposals accordingly.

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Notice Information

Notice Title

Contact Centre - Telephony

Notice Description

An omni-channel contact centre platform will allow the front-line services to continue to manage contacts whilst allowing Customer Services Centre to use one platform to manage all contacts. An omni-channel contact centre will be integrated to the digital platform and ability to manage contacts through phone, chat, social media and many others. The following front-line services use the contact centre solution: * Customer Services Centre * ICT Services * Parking Services * Local Welfare Provision * MASH/IFD * Local Taxation * Pensions * Debt Control * Older Peoples Services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-db0aaa37-da0d-4426-8d75-910c684446a6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0a9b27cd-2dd5-4ea2-bf3e-ad172e87cff9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32412100 - Telecommunications network

Notice Value(s)

Tender Value
£408,817 £100K-£500K
Lots Value
Not specified
Awards Value
£408,817 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
20 Feb 20242 years ago
Submission Deadline
29 Dec 2023Expired
Future Notice Date
Not specified
Award Date
29 Dec 20232 years ago
Contract Period
31 Jan 2024 - 30 Jan 2029 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BEDFORD BOROUGH COUNCIL
Contact Name
Leon Clancy
Contact Email
leon.clancy@bedford.gov.uk
Contact Phone
01234276626

Buyer Location

Locality
BEDFORD
Postcode
MK42 9AP
Post Town
Milton Keynes
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH24 Bedford
Delivery Location
Not specified
Local Authority
Bedford
Electoral Ward
Cauldwell
Westminster Constituency
Bedford

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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