Award

Cisco Live Chat

METROPOLITAN POLICE SERVICE

This public procurement record has 1 release in its history.

Award

13 Mar 2024 at 15:27

Award Notice
Summary of the contracting process

The Metropolitan Police Service has awarded a contract for the provision of Cisco Livechat licensing and prepaid chats, with a total value of GBP 180,000. The procurement stage was classified as complete, conducted through a selective procurement method as a call-off from a framework agreement. The contract period is scheduled from April 1, 2024, to March 31, 2025. The procurement process took place in London, under the services category, and the tender period ended on March 12, 2024.

This tender presents an opportunity for businesses in the software and information systems industry, particularly those offering live chat solutions. Companies with experience in providing software packages and IT systems could leverage their expertise to compete for this contract. The Metropolitan Police Service, as the buying organization, has chosen Softcat Plc as the supplier for this contract, emphasising the potential for similar technology-focused businesses to participate and potentially expand their operations with the police service.

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Notice Information

Notice Title

Cisco Live Chat

Notice Description

Cisco Livechat licencing and prepaid chats

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-dbeebc4b-b91b-4936-9cd5-4394f181786d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1b30229b-656e-4581-a7ec-ea4bb0696c6b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£123,358 £100K-£500K
Lots Value
Not specified
Awards Value
£180,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Mar 20241 years ago
Submission Deadline
12 Mar 2024Expired
Future Notice Date
Not specified
Award Date
12 Mar 20241 years ago
Contract Period
31 Mar 2024 - 31 Mar 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
METROPOLITAN POLICE SERVICE
Contact Name
Lucinda Pennington
Contact Email
lucinda.pennington2@met.police.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
NW6 6LT
Post Town
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI72 Brent
Delivery Location
TLI London
Local Authority
Brent
Electoral Ward
Queens Park
Westminster Constituency
Queen's Park and Maida Vale

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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