Award

Contract for Provision of Technology Innovation in Customer Experience and Frontline Service delivery, for the post-Covid world

LONDON BOROUGH OF WALTHAM FOREST

This public procurement record has 3 releases in its history.

Award

09 Nov 2021 at 14:34

Award Notice
Tender

15 Jul 2021 at 14:54

Tender Notice
Tender

15 Jul 2021 at 10:30

Tender Notice
Summary of the contracting process

The London Borough of Waltham Forest is inviting tenders for a contract titled "Contract for Provision of Technology Innovation in Customer Experience and Frontline Service Delivery, for the post-Covid world". This procurement falls under the services category, specifically in research and development and related consultancy services. The procurement process is currently in the Award stage, with the contract commencing on 10th November 2021 and concluding on 10th February 2022. The initial tender period closed on 30th July 2021.

This contract offers substantial opportunities for businesses specialising in technology innovation and consultancy services, particularly those focused on enhancing customer experience. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, given the suitability classification. Companies with expertise in project management consultancy and digital strategies will be well-positioned to benefit from this engagement, as Waltham Forest Council seeks to innovate its services in response to evolving public needs following the pandemic.

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Notice Information

Notice Title

Contract for Provision of Technology Innovation in Customer Experience and Frontline Service delivery, for the post-Covid world

Notice Description

Waltham Forest Council is seeking expert assistance to help us innovate our customer experience and frontline service delivery. This project will form part of our new Digital and Technology Strategy to enable our Customer Experience Strategy, which in turn sits as part of our new Public Service Strategy, the council's response to the challenges and opportunities presented by the pandemic.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-dc1f6bdd-958b-4c04-8936-936c09c0e83d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7000c65e-58c8-45ae-b2ef-3b112380b1cc
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

72 - IT services: consulting, software development, Internet and support

73 - Research and development services and related consultancy services

CPV Codes

71600000 - Technical testing, analysis and consultancy services

72224000 - Project management consultancy services

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
£150,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
9 Nov 20214 years ago
Submission Deadline
30 Jul 2021Expired
Future Notice Date
Not specified
Award Date
24 Aug 20214 years ago
Contract Period
10 Nov 2021 - 10 Feb 2022 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF WALTHAM FOREST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WALTHAMSTOW
Postcode
E17 4NX
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI53 Redbridge and Waltham Forest
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Waltham Forest
Electoral Ward
Chapel End
Westminster Constituency
Walthamstow

Supplier Information

Number of Suppliers
1
Supplier Name

GATE ONE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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