Award

Contract for the provision of cloud based telephony and contact centre services

RAVEN HOUSING TRUST LIMITED

This public procurement record has 1 release in its history.

Award

30 Mar 2021 at 09:48

Summary of the contracting process

The procurement process involves Raven Housing Trust Limited, which is seeking to award a contract titled "Contract for the provision of cloud based telephony and contact centre services." This procurement falls under the industry category of installation services of line telephony equipment and took place in Redhill, England. The contract, valued at £111,903.58, was awarded on 26th January 2021 and covers a period from 2nd February 2021 to 1st February 2023. The procurement method utilised was selective, involving a call-off from a framework agreement, with the tender period having ended on 11th December 2020.

This tender presents significant opportunities for businesses, particularly those specialising in telephony and contact centre solutions. Companies that can provide cloud-based services, such as those catering to small and medium-sized enterprises (SMEs), would be ideally positioned to compete in this market. Engaging with similar contracts or exploring collaborations with larger firms can support business growth in a competitive landscape that increasingly relies on digital communication solutions.

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Notice Title

Contract for the provision of cloud based telephony and contact centre services

Notice Description

Contract for the provision of cloud based telephony services to include RingCentral Office, RingCentral Professional Services and RingCentral Contact Center. Cloud based telephony for 140 users Contact Centre Services for 25 users

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-dd123c6c-9b8f-436c-b67f-881e5952cc97
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c46b0650-1c56-4c22-94f6-91c392a94832
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

51 - Installation services (except software)


CPV Codes

51340000 - Installation services of line telephony equipment

Notice Value(s)

Tender Value
£111,903 £100K-£500K
Lots Value
Not specified
Awards Value
£111,903 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
30 Mar 20214 years ago
Submission Deadline
11 Dec 2020Expired
Future Notice Date
Not specified
Award Date
26 Jan 20215 years ago
Contract Period
2 Feb 2021 - 1 Feb 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
RAVEN HOUSING TRUST LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
REDHILL
Postcode
RH1 1SS
Post Town
Redhill
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ26 East Surrey
Delivery Location
Not specified

Local Authority
Reigate and Banstead
Electoral Ward
Redhill West & Wray Common
Westminster Constituency
Reigate

Supplier Information

Number of Suppliers
1
Supplier Name

RINGCENTRAL

Open Contracting Data Standard (OCDS)

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