Award

1819CS&TDXX Research to Profile and Understand the Assisted Digital and Digitally Excluded Support Needs for Customers

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

04 Jul 2019 at 11:13

Award Notice
Summary of the contracting process

The procurement process involves H M Revenue & Customs as the contracting authority for the research project titled "1819CS&TDXX Research to Profile and Understand the Assisted Digital and Digitally Excluded Support Needs for Customers." This project falls under the research services industry category and was conducted in the United Kingdom. The procurement method utilised was a mini competition within Lot 3 of the BEIS Research and Evaluation Framework. The tender period concluded on 20 March 2019, and the contract was awarded on 17 April 2019, with a total contract value of £242,000, running from 18 April 2019 to 31 October 2019.

This tender represents a significant opportunity for businesses specialising in research services to engage with HMRC, particularly those with expertise in surveying and understanding customer support needs. Companies that excel in detailed data collection and analysis, especially concerning assisted digital services, would be well-positioned to compete for similar contracts in the future. With HMRC's ongoing commitment to improving services for digitally excluded populations, there are further opportunities for innovative and responsible businesses to collaborate in addressing these crucial social challenges.

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Notice Information

Notice Title

1819CS&TDXX Research to Profile and Understand the Assisted Digital and Digitally Excluded Support Needs for Customers

Notice Description

The aim of the research is to provide updated information on the size and makeup of the population requiring assisted digital and digitally excluded support to update HMRC's understanding of these customers and their specific support needs. The research will consist of a survey with the UK adult population and follow up depth interviews with customers requiring assisted digital and digitally excluded support. Findings from this research are expected to be used in multiple areas across the department to design and deliver services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-dd944872-887b-4233-b74d-c11ab66761c6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/74b085b8-6f20-406f-b637-f87e753926b3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Mini competition within Lot 3 of the BEIS Research and Evaluation Framework for suppliers who confirmed their interest in receiving HMRC research commissions.
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£242,000 £100K-£500K
Lots Value
Not specified
Awards Value
£242,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Jul 20196 years ago
Submission Deadline
20 Mar 2019Expired
Future Notice Date
Not specified
Award Date
16 Apr 20196 years ago
Contract Period
17 Apr 2019 - 31 Oct 2019 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M3 5BS
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Blackfriars & Trinity
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

KANTAR

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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