Award

Managed Support Service for Microsoft D365 Finance & Operations System

CARE QUALITY COMMISSION

This public procurement record has 1 release in its history.

Award

25 Jul 2024 at 10:22

Award Notice
Summary of the contracting process

The Care Quality Commission (CQC) has awarded a contract for Managed Support Service for its Microsoft D365 Finance & Operations System. The support includes 2nd Line Support & Maintenance Services and resolves user service requests and incidents within CQC's standard working hours. This procurement, classified under "System and support services" in England, follows a Direct Award process via the CCS G Cloud 13 Framework Agreement, Lot 3 Cloud Support. The contract period runs from 22 July 2024 to 21 July 2025, with a total awarded value of £119,670.

The awarded contract to Tisski Ltd presents significant opportunities for businesses specialising in IT support and system maintenance, particularly those experienced with Microsoft D365 platforms. This tender offers a reliable revenue stream over a 12-month period and solidifies a business’s portfolio in public sector contracts. IT service companies providing comprehensive support and maintenance services will find this procurement particularly well-suited to their expertise, enabling them to expand their market presence and foster relationships with public sector clients like the CQC.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Managed Support Service for Microsoft D365 Finance & Operations System

Notice Description

This is a Contract Award Notice. The Care Quality Commission (CQC) require the services of an Support Partner to provide a Managed Support Service for its Microsoft D365 Finance & Operations-based Finance System. The provision of support will include 2nd Line Support & Maintenance Services during CQC's standard working hours and will include System Evergreening activities and support / resolution of system user service requests and incidents. This procurement was undertaken through the CCS G Cloud 13 Framework Agreement (RM1557.13), Lot 3 Cloud Support, following the Direct Award process. The Contract is awarded for a total period of 12 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC RCCO 120

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ddf7aa96-2a59-4f8f-93f6-ba4c0d8b9202
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b4a21392-f043-41a8-a01b-c300bace7753
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72250000 - System and support services

Notice Value(s)

Tender Value
£119,670 £100K-£500K
Lots Value
Not specified
Awards Value
£119,670 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Jul 20241 years ago
Submission Deadline
14 Jun 2024Expired
Future Notice Date
Not specified
Award Date
16 Jul 20241 years ago
Contract Period
21 Jul 2024 - 21 Jul 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CARE QUALITY COMMISSION
Contact Name
Commercial and Contracts Team
Contact Email
commercialcontracts@cqc.org.uk
Contact Phone
Not specified

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE1 4PA
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

TISSKI

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-ddf7aa96-2a59-4f8f-93f6-ba4c0d8b9202-2024-07-25T11:22:55+01:00",
    "date": "2024-07-25T11:22:55+01:00",
    "ocid": "ocds-b5fd17-ddf7aa96-2a59-4f8f-93f6-ba4c0d8b9202",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CF-2490900D0O000000rwimUAA",
        "title": "Managed Support Service for Microsoft D365 Finance & Operations System",
        "description": "This is a Contract Award Notice. The Care Quality Commission (CQC) require the services of an Support Partner to provide a Managed Support Service for its Microsoft D365 Finance & Operations-based Finance System. The provision of support will include 2nd Line Support & Maintenance Services during CQC's standard working hours and will include System Evergreening activities and support / resolution of system user service requests and incidents. This procurement was undertaken through the CCS G Cloud 13 Framework Agreement (RM1557.13), Lot 3 Cloud Support, following the Direct Award process. The Contract is awarded for a total period of 12 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC RCCO 120",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72250000",
            "description": "System and support services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 119670,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2024-06-14T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2024-07-22T00:00:00+01:00",
            "endDate": "2025-07-21T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-238199",
            "name": "Care Quality Commission",
            "identifier": {
                "legalName": "Care Quality Commission"
            },
            "address": {
                "streetAddress": "Citygate, Gallowgate",
                "locality": "Newcastle upon Tyne",
                "postalCode": "NE1 4PA",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Commercial and Contracts Team",
                "email": "commercialcontracts@cqc.org.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-273618",
            "name": "Tisski Ltd",
            "identifier": {
                "legalName": "Tisski Ltd"
            },
            "address": {
                "streetAddress": "Unit 1a - 1b Millennium Way, Pride Park DE24 8HZ"
            },
            "details": {
                "scale": "sme"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-238199",
        "name": "Care Quality Commission"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-ddf7aa96-2a59-4f8f-93f6-ba4c0d8b9202-1",
            "status": "active",
            "date": "2024-07-17T00:00:00+01:00",
            "datePublished": "2024-07-25T11:22:54+01:00",
            "value": {
                "amount": 119670,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-273618",
                    "name": "Tisski Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2024-07-22T00:00:00+01:00",
                "endDate": "2025-07-21T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/b4a21392-f043-41a8-a01b-c300bace7753",
                    "datePublished": "2024-07-25T11:22:54+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "description": "CQC RCCO 120 G-Cloud-13-Call-Off-Contract (Managed Support Service 24-25)_Redacted",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/1e9769cb-3d47-4951-b7ba-15b13c87d733",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}