Award

Strategic Service Integration and Management (SIAM) Tool

DESNZ

This public procurement record has 1 release in its history.

Award

03 Jun 2025 at 18:00

Summary of the contracting process

The procurement process involved buying organisation DESNZ, located in London, England. This procurement relates to the "Strategic Service Integration and Management (SIAM) Tool" within the helpdesk and support services industry category. The process took place across multiple locations, including the British Oversea Territories, Channel Islands, Europe, Isle of Man, the rest of the world, and the United Kingdom. The procurement stage is currently at the Award phase, with the contract awarded to Fordway Solutions Limited, an SME, on 2nd May 2025. The contract is valued at £275,720, started on 29th April 2025, and is set to conclude on 31st July 2026. The procurement method used was selective, specifically a call-off from a framework agreement, with the tender period ending on 6th March 2025.

This tender provides considerable growth opportunities for businesses specialising in helpdesk and critical operational management services. Particularly, small and medium-sized enterprises (SMEs) are well-suited to compete for such contracts given the procurement's emphasis on SME participation. Companies capable of integrating strategic service tools and possessing experience in providing support over a diverse geographical footprint, as highlighted by the locations involved, would find this an advantageous opportunity. This procurement underscores the potential for further involvement in framework agreements, which businesses can leverage to secure similar opportunities in the future.

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Notice Title

Strategic Service Integration and Management (SIAM) Tool

Notice Description

Provision of helpdesk and critical operational management oversight for the listed applications and support the extension to the current METS platform.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-de6d3369-82fe-4fd3-af69-39e71ed81549
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9bec4a6f-f4a7-4ace-a7af-1867b6a75cbe
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
£275,720 £100K-£500K
Lots Value
Not specified
Awards Value
£275,720 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Jun 20258 months ago
Submission Deadline
6 Mar 2025Expired
Future Notice Date
Not specified
Award Date
1 May 20259 months ago
Contract Period
28 Apr 2025 - 31 Jul 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DESNZ
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2EG
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

FORDWAY SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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