Award

Service Management System

NORTH YORKSHIRE COUNTY COUNCIL

This public procurement record has 2 releases in its history.

Award

11 Nov 2019 at 10:14

Award Notice
Tender

18 Apr 2019 at 15:37

Tender Notice
Summary of the contracting process

The North Yorkshire County Council is in the process of awarding a contract for a "Service Management System", aimed at consolidating IT service management across their Technology & Change unit. This open procurement process was published on 18 April 2019, with the tender period concluding on 21 May 2019. The contract is valued at £900,000, with a minimum value of £680,000, and is planned to commence on 15 August 2019, lasting until 14 August 2029. The procurement classification falls under "Systems and technical consultancy services" and targets the Yorkshire and the Humber region in the United Kingdom.

This tender presents an excellent opportunity for businesses involved in IT consultancy and service management solutions, particularly those offering commercial-off-the-shelf software. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) would be well-positioned to compete, as they can provide innovative and tailored solutions that align with the Council's requirement for a hosted and integrated service management application. Engaging in this procurement could significantly enhance exposure and growth potential within the public sector for suitable bidders.

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Notice Information

Notice Title

Service Management System

Notice Description

The Council wishes to award a contract for a technical solution to support IT service management, ("the Contract"). They require a "commercial-off-the-shelf" hosted solution. The Council's Technology & Change (T&C) business unit includes two IT service providers, corporate ICT and Schools ICT who between them provide IT services to NYCC, Selby District Council staff, schools, other public sector organisations and the private sector. The two providers currently use different service management systems but the plan is to consolidate these into a single solution. T&C have formally adopted ITIL as its Service Management framework along with accreditation to the ISO/IEC 20000 standard for the corporate service. They use the current software to manage the lifecycle of ITIL processes such as Incident Management, Request Fulfilment, Change Management and Problem Management. It also integrates with the Self-Service Portal so that all end users are able to raise their own Incidents and Requests. A project has been established to improve existing and adopt new Service Management processes, some of these process will be greatly assisted by Service Management application and, as such, these needs must be addressed within the same solution. Further details are in the procurement documents available on YORtender (www.yortender.co.uk) ref DN388786.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-de8e2f1e-1deb-4f43-8e54-56e5a29692b4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/54b67372-b033-435e-965a-f9783e189c17
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72220000 - Systems and technical consultancy services

Notice Value(s)

Tender Value
£900,000 £500K-£1M
Lots Value
Not specified
Awards Value
£595,883 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
11 Nov 20196 years ago
Submission Deadline
21 May 2019Expired
Future Notice Date
Not specified
Award Date
29 Jul 20196 years ago
Contract Period
11 Nov 2019 - 10 Nov 2024 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTH YORKSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORTHALLERTON
Postcode
DL7 8AD
Post Town
Darlington
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE22 North Yorkshire
Delivery Location
TLE Yorkshire and The Humber
Local Authority
North Yorkshire
Electoral Ward
Romanby
Westminster Constituency
Richmond and Northallerton

Supplier Information

Number of Suppliers
1
Supplier Name

ULTIMA BUSINESS SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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