Award

Tenant and Leaseholder Satisfaction Survey

OXFORD CITY COUNCIL

This public procurement record has 2 releases in its history.

Award

15 Mar 2021 at 16:09

Award Notice
Tender

17 Feb 2021 at 06:56

Tender Notice
Summary of the contracting process

The Oxford City Council has recently completed a public procurement process for the "Tenant and Leaseholder Satisfaction Survey." This initiative falls under the survey services sector, aimed at assessing the satisfaction of its 6,967 tenants and 701 leaseholders. The tender was published on 17th February 2021 and was conducted via an open procedure, concluding on 3rd March 2021. The awarded contract, valued at £49,000, will commence on 15th March 2021 and continue until 14th March 2022, reinforcing an annual commitment to satisfaction assessments across its housing portfolio in England's South East region.

This survey project presents substantial opportunities for businesses, particularly those specializing in survey services and customer satisfaction analytics. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) may find this tender particularly appealing, given its focus on widespread data collection from a diverse tenant base. Companies proficient in developing and administering comprehensive surveys will be well-positioned to compete in this process, leveraging the contract to enhance their portfolio and experience in local government engagements.

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Notice Information

Notice Title

Tenant and Leaseholder Satisfaction Survey

Notice Description

Oxford City Council wish to carry out a STAR survey for all of its 6,967 tenants and 701 leaseholders in 2021. This is then to become an annual satisfaction survey. Previous STAR satisfaction surveys have only been carried out as a sample. We now require the opportunity to be provided to all of our tenants and leaseholders i.e. a census.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-debe9a9d-473d-43f0-b7cd-d3647d7d74d6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8cef6a60-19e3-4067-91ce-2571fe9fba12
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£30,000 Under £100K
Lots Value
Not specified
Awards Value
£49,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
15 Mar 20214 years ago
Submission Deadline
3 Mar 2021Expired
Future Notice Date
Not specified
Award Date
10 Mar 20214 years ago
Contract Period
15 Mar 2021 - 14 Mar 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OXFORD CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
OXFORD
Postcode
OX1 1DS
Post Town
Oxford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ14 Oxfordshire CC
Delivery Location
TLJ South East (England)
Local Authority
Oxford
Electoral Ward
Osney & St Thomas
Westminster Constituency
Oxford West and Abingdon

Supplier Information

Number of Suppliers
1
Supplier Name

ACUITY RESEARCH & PRACTICE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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