Notice Information
Notice Title
Expressions of Interest for the Provision of an Integrated Call Handling Service to support Neonatal, Paediatric and ECMO Intensive Care Services
Notice Description
NHS Arden & Greater East Midlands Commissioning Support Unit (NHS Arden & GEM CSU) on behalf of NHS England Specialised Commissioning (Midlands & East) are inviting Expressions of Interest from suitably qualified providers capable of delivering a Call Handling Service to support telephonic communications relating to the delivery of health care services for units within the Midlands and East of England boundaries. The aim of the call handling service is to receive all requests for advice or transport relating to neonatal transport from CenTre (Central Newborn and Trent Perinatal Network), paediatric critical care from CoMET (Children's Medical Emergency Transport) or ECMO (Extracorporeal Membrane Oxygenation) patient transfers and/or retrievals to and from general hospitals to specialist treatment centres. The service will be available, 24 hours a day, 365 days a year to provide a call handling service to gain advice and/or transport for neonates, critically ill children and all patients requiring ECMO. The overarching objectives of the service will be: * To provide an expeditious 'communications conduit' service that meets the quality specification for the management of all calls for neonatal transport/retrieval requests, paediatric transport/retrieval requests and calls regarding ECMO patients. * To record all calls received or made by the provider associated with supporting the delivery of services referenced above. * To provide activity information on calls managed as described within the information schedule. * Provide a supporting service to help individuals who require specialist care to get the right advice, first time and facilitate their onward journey. The call-handling service will also manage calls from other hospitals when they are related to the movement of a patient in or out of one of the hospitals and at times of increased activity nationally known as "surge". Please note that this expression of interest has been designed to allow the market visibility of the proposed opportunity and support early engagement. The aim of the expression of interest exercise is to; 1. Support NHS England's informed decision making on the potential options on the future commissioning of these services; 2. To help refine the commissioning and procurement approach and; 3. To gauge the level of interest from the market of capable providers with capacity to deliver the services illustrated above. This is a market testing exercise and does not commit NHS England (Midlands & East) to carry out a procurement process. Current services will remain in place during this period in line with existing contracts and service level agreements. Providers who have expressed an interest in this market testing exercise will have the opportunity to submit a separate response to the Contract Notice as applicable. Additional information: If you wish to express an interest please register on the Bravo Portal https://ardengemcsu.bravosolution.co.uk. The PQQ reference is PQQ_513 Once registered please complete the questions in the qualification envelope which asks providers to give details about your organisation's name and postal address, email address, contact name and number. Your response should also include capability and previous experience of delivering this or a similar level of service. Please note the deadline for responses is by 12pm (noon) on 10th August 2018.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-dece8907-e355-44fd-a337-bcf0f6cd4a8f
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/3c40c946-cf4b-4f8d-bfbd-6c2a09c3e6d6
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Market Engagement Notice
- Procurement Type
- Standard
- Procurement Category
- Not specified
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79510000 - Telephone-answering services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 16 Jul 20187 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 10 Aug 2018Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planning
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT
- Contact Name
- Claire Pickard
- Contact Email
- claire.pickard@nhs.net
- Contact Phone
- Not specified
Buyer Location
- Locality
- DERBY
- Postcode
- DE1 3QT
- Post Town
- Derby
- Country
- England
-
- Major Region (ITL 1)
- TLF East Midlands (England)
- Basic Region (ITL 2)
- TLF1 Derbyshire and Nottinghamshire
- Small Region (ITL 3)
- TLF11 Derby
- Delivery Location
- Not specified
-
- Local Authority
- Derby
- Electoral Ward
- Darley
- Westminster Constituency
- Derby North
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/3c40c946-cf4b-4f8d-bfbd-6c2a09c3e6d6
16th July 2018 - Early engagement notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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