Award

Batch 9 Call off Contract - Cycle Hire Contact Centre

TRANSPORT FOR LONDON

This public procurement record has 1 release in its history.

Award

03 Mar 2022 at 10:19

Summary of the contracting process

The public procurement process involves Transport for London seeking suppliers for the Batch 9 Call off Contract - Cycle Hire Contact Centre. This tender is focused on customer services, with a total contract value of £2,506,947.59. The procurement stage has been completed, with the award date noted as 25th January 2022. The contract period is set to run from 1st May 2022 until 30th April 2024, and its location is in London, United Kingdom. It was procured through a competitive dialogue method.

This contract presents substantial opportunities for small and medium-sized enterprises (SMEs) within the customer service sector to engage with Transport for London. Businesses that provide call centre services or fulfilment capabilities would be well-suited to compete for similar tenders, enabling them to expand their operations and bolster their presence in public procurement. With the contract already awarded to Journeycall Limited, prospective suppliers should look for future tenders of a similar nature to capitalise on the ongoing demand for such services.

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Notice Title

Batch 9 Call off Contract - Cycle Hire Contact Centre

Notice Description

Call Centre and Key Fulfilment for the Cycle Hire Contract

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ded8ea02-7d4e-4573-a2e3-9e88cd1b8190
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2643e04e-e5f9-458f-a780-9ad0fbec0412
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Competitive dialogue
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
£2,506,947 £1M-£10M
Lots Value
Not specified
Awards Value
£2,506,947 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
3 Mar 20224 years ago
Submission Deadline
25 Jan 2022Expired
Future Notice Date
Not specified
Award Date
25 Jan 20224 years ago
Contract Period
30 Apr 2022 - 30 Apr 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR LONDON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London

Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

JOURNEYCALL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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