Award

Zendesk Software Licenses and Upgrade (con_7301)

DEPARTMENT FOR EDUCATION

This public procurement record has 1 release in its history.

Award

02 Mar 2021 at 18:16

Summary of the contracting process

The Department for Education in the United Kingdom has successfully completed a public procurement process for the "Zendesk Software Licenses and Upgrade" contract, categorised under software packages and information systems. The contract, valued at £44,040, involved a selective procurement method through a call-off from a framework agreement. The contract period commenced on 15th January 2021 and is set to conclude on 14th January 2022. The procurement stage has reached the award phase, with the contract being published on 2nd March 2021.

This tender presents significant opportunities for businesses specialising in software services, particularly those with capabilities in managing and upgrading software systems. Companies that are small and medium-sized enterprises (SMEs) might find themselves well-suited to compete, given the contract's emphasis on fostering SME participation. Businesses with expertise in customer service platforms and software solutions would particularly benefit from participating in similar future tenders.

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Notice Title

Zendesk Software Licenses and Upgrade (con_7301)

Notice Description

To upgrade our Zendesk Software package

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-df0d34e2-084b-42fd-90a1-de9ddcc75680
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/83d4b359-e08c-4f7c-8036-e5ed8d7db954
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£44,040 Under £100K
Lots Value
Not specified
Awards Value
£44,040 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
2 Mar 20214 years ago
Submission Deadline
8 Jan 2021Expired
Future Notice Date
Not specified
Award Date
15 Jan 20215 years ago
Contract Period
15 Jan 2021 - 14 Jan 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR EDUCATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 3BT
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

ZENDESK

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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