Award

His Majesty's Courts and Tribunals Contact Center as a Service

MINISTRY OF JUSTICE

This public procurement record has 1 release in its history.

Award

18 Nov 2024 at 13:10

Award Notice
Summary of the contracting process

The Ministry of Justice has awarded a contract for the provision of a Contact Centre as a Service (CCaaS) solution to Kerv Experience Limited. This tender falls under the telecommunications services industry category, with the contract being applicable across British Overseas Territories, Channel Islands, Europe, Isle of Man, the Rest of the World, and the United Kingdom. The procurement has progressed to the Award stage, with the notice published on 18 November 2024. The contract period spans from 31 October 2024 to 30 October 2027. The procurement method used was selective, specifically a call-off from a framework agreement, with a total contract value of £11,385,632.41 GBP.

This tender represents a significant business growth opportunity, particularly for SMEs, aligning with the Ministry of Justice’s suitability criteria. Businesses experienced in delivering telecommunications services, especially those capable of managing complex and large-scale service needs across multiple regions, would find the competition well-suited to their expertise. Furthermore, the substantial contract value and the extended duration of three years offer both financial stability and the potential for strategic expansion within the industry.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

His Majesty's Courts and Tribunals Contact Center as a Service

Notice Description

A Contact Centre as a Service (CCaaS) solution for use within the Courts and Tribunals Service Centres.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-df95ce4c-3767-44e6-a88f-17331fe3ab21
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5018cb48-aa07-4915-a9a5-c1930d3759d0
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
£6,699,861 £1M-£10M
Lots Value
Not specified
Awards Value
£11,385,632 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20241 years ago
Submission Deadline
6 Aug 2024Expired
Future Notice Date
Not specified
Award Date
31 Oct 20241 years ago
Contract Period
31 Oct 2024 - 30 Oct 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF JUSTICE
Contact Name
Not specified
Contact Email
ccmd-dandtsupplierinbox@justice.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1H 9AJ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

KERV EXPERIENCE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-df95ce4c-3767-44e6-a88f-17331fe3ab21-2024-11-18T13:10:23Z",
    "date": "2024-11-18T13:10:23Z",
    "ocid": "ocds-b5fd17-df95ce4c-3767-44e6-a88f-17331fe3ab21",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_373611/1426252",
        "title": "His Majesty's Courts and Tribunals Contact Center as a Service",
        "description": "A Contact Centre as a Service (CCaaS) solution for use within the Courts and Tribunals Service Centres.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "64200000",
            "description": "Telecommunications services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 6699861.21,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2024-08-06T23:59:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2024-10-31T00:00:00Z",
            "endDate": "2027-10-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-183111",
            "name": "Ministry of Justice",
            "identifier": {
                "legalName": "Ministry of Justice"
            },
            "address": {
                "streetAddress": "102 Petty France",
                "locality": "London",
                "postalCode": "SW1H 9AJ",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "CCMD-DandTSupplierInbox@justice.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-03925996",
            "name": "Kerv Experience Limited",
            "identifier": {
                "legalName": "Kerv Experience Limited",
                "scheme": "GB-COH",
                "id": "03925996"
            },
            "address": {
                "streetAddress": "1 Finsbury Avenue, London, EC2M 2PF"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-183111",
        "name": "Ministry of Justice"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-df95ce4c-3767-44e6-a88f-17331fe3ab21-1",
            "status": "active",
            "date": "2024-10-31T00:00:00Z",
            "datePublished": "2024-11-18T13:10:23Z",
            "value": {
                "amount": 11385632.41,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-03925996",
                    "name": "Kerv Experience Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2024-10-31T00:00:00Z",
                "endDate": "2027-10-30T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/5018cb48-aa07-4915-a9a5-c1930d3759d0",
                    "datePublished": "2024-11-18T13:10:23Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/06f7e289-5f84-4078-bd01-4177848ce339",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}