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ITSM Tool 26+

COMPETITION AND MARKETS AUTHORITY

This public procurement record has 2 releases in its history.

AwardUpdate

08 Sep 2026 at 17:52

Award Notice
Award

03 Sep 2026 at 18:07

Award Notice
Summary of the contracting process

The Competition and Markets Authority is procuring replacement software for its IT Service Management platform. The platform is used by the authority’s IT, HR and Security teams, so the requirement covers an information system supporting service management across these business functions. This is a goods procurement for software packages and information systems, classified under CPV 48000000. Delivery is in the United Kingdom, for the authority based in London. The requirement concerns a single platform replacement rather than a general IT support service, making it relevant to software vendors and implementation partners with an IT service management product suitable for use across several internal corporate teams.

This procurement is complete and has been awarded through a selective call-off from a dynamic purchasing system. The submission deadline was 4 January 2026 at 17:00 UTC. The contract runs from 5 January 2026 to 4 January 2029. The estimated procurement range was £156,025 to £192,791.67. The contract was awarded on 16 January 2026 to ALVAO s.r.o. for £156,025, with an active award covering the same contract period. The buyer evaluated the requirement through the dynamic purchasing system call-off route. The opportunity was identified as suitable for small and medium-sized enterprises, while participation was not reserved for voluntary, community or social enterprises.

The award shows established demand from the Competition and Markets Authority for a single IT service management platform serving IT, HR and Security teams. Suppliers competing for similar work should be able to provide a mature software product for cross-functional service management, together with the delivery capacity needed to replace an existing platform and support use across multiple internal teams. A credible competitor would need to demonstrate that its system can operate as an organisation-wide corporate tool rather than only as a narrow IT helpdesk application. The procurement route also indicates that capable small and medium-sized software businesses can compete for this type of public sector platform requirement.

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Notice Information

Notice Title

ITSM Tool 26+

Notice Description

Replacement of the IT Service Management platform used by IT, HR and Security teams.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e02c9723-6c09-498e-8d50-49a55527c037
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3ae80d5f-898b-41f8-83d8-6738d8281ead
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£192,791 £100K-£500K
Lots Value
Not specified
Awards Value
£156,025 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
16 Jan 20268 months ago
Contract Period
5 Jan 2026 - 4 Jan 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
COMPETITION AND MARKETS AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
WC1B 4AD
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified
Local Authority
Camden
Electoral Ward
Bloomsbury
Westminster Constituency
Holborn and St Pancras

Supplier Information

Number of Suppliers
1
Supplier Name

ALVAO s.r.o.

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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