Contact Engagement Programme - Telephony Services - Core Platform and Systems Integrator

Notice Title

Contact Engagement Programme - Telephony Services - Core Platform and Systems Integrator

Notice Description

Provision of a contact centre core telephony platform and systems integrator services to integrate various contact centre technologies. 08/04/2024 - Admin amendment to correct awarded contract value to include in scope extensions. Initial publication only included the "initial term".

Publication & Lifecycle

Open Contracting ID

ocds-b5fd17-e03fc26e-3aa5-442d-91fa-c5efdb1c15f6

Publication Source

Contracts Finder

Latest Notice

https://www.contractsfinder.service.gov.uk/Notice/72d74ad3-f947-4eef-a52c-623d11f7be30

Current Stage

Award

All Stages

Tender, Award

Procurement Classification

Notice Type

Award Notice

Procurement Type

Standard

Procurement Category

Services

Procurement Method

Open

Procurement Method Details

Open procedure (above threshold)

Tender Suitability

Not specified

Awardee Scale

Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

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CPV Codes

32429000 - Telephone network equipment

Notice Value(s)

Tender Value

£42,945,026 £10M-£100M

Lots Value

Not specified

Awards Value

£42,945,026 £10M-£100M

Contracts Value

Not specified

Notice Dates

Publication Date

8 Apr 20242 years ago

Submission Deadline

10 Feb 2020Expired

Future Notice Date

Not specified

Award Date

20 May 20206 years ago

Contract Period

1 Sep 2020 - 3 Oct 2027 Over 5 years

Recurrence

Not specified

Notice Status

Tender Status

Complete

Lots Status

Not Specified

Awards Status

Active

Contracts Status

Not Specified

Contracting Authority (Buyer)

Main Buyer

H M Revenue & Customs

Contact Name

Available with D3 Tenders Premium →

Contact Email

Available with D3 Tenders Premium →

Contact Phone

Available with D3 Tenders Premium →

Buyer Location

Locality

LONDON

Postcode

SW1A 2BQ

Postcode Area

South West London

Country

England

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Major Region (ITL 1)

TLI London

Basic Region (ITL 2)

TLI3 Inner London - West

Small Region (ITL 3)

TLI35 Westminster and City of London

Delivery Location

Not specified

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Local Authority

Westminster

Electoral Ward

St James's

Westminster Constituency

Cities of London and Westminster

Supplier Information

Number of Suppliers

1

Supplier Name

Capgemini Uk Plc

Notice Documents

• https://www.contractsfinder.service.gov.uk/Notice/72d74ad3-f947-4eef-a52c-623d11f7be30
  8th April 2024 - Awarded contract notice on Contracts Finder
• https://www.contractsfinder.service.gov.uk/Notice/c40dadf1-62b9-4556-acad-05b555ec51c4
  29th January 2020 - Opportunity notice on Contracts Finder
• https://www.contractsfinder.service.gov.uk/Notice/Attachment/e16ffa24-7efe-41b0-b26c-5bf739a616d2
  SAP Ariba Supplier User Guidance
• https://www.contractsfinder.service.gov.uk/Notice/Attachment/856e1188-fa73-469e-9f12-c6bfc132dbee
  HMRC - Contact Engagement Telephony - Draft Contract (Lot 1)
• https://www.contractsfinder.service.gov.uk/Notice/Attachment/0302331c-2e52-4c8a-a772-fe05572fcbd1
  HMRC - Contact Engagement Telephony - Draft Contract (Lot 2)
• https://www.contractsfinder.service.gov.uk/Notice/Attachment/c78100b3-b9d0-4195-8408-4c129c5127b1
  HMRC - Contact Engagement Telephony - Draft Contract (Lot 3)
• https://www.contractsfinder.service.gov.uk/Notice/Attachment/b6f88759-3035-4023-9f7a-4923da8fef02
  HMRC Telephony Tendering Instructions
• https://www.contractsfinder.service.gov.uk/Notice/Attachment/f0e62d1a-d326-4564-b3ce-25a85d95945d
  SAP Ariba Supplier Registration Guidance
• https://ted.europa.eu/udl?uri=TED:NOTICE:597472-2019:TEXT:EN:HTML&src=0
  TED Contract Notice
• https://www.contractsfinder.service.gov.uk/Notice/Attachment/6e8a8d8d-7ee1-4f46-abba-d8ef0cf358cb
  HMRC Telephony Tendering Instructions
• https://www.contractsfinder.service.gov.uk/Notice/Attachment/91c5ee66-72fb-41ee-9aba-fc294a4bfeb1
  HMRC Telephony Draft Contract - Lot 1 (v2)
• https://www.contractsfinder.service.gov.uk/Notice/Attachment/ae854375-d4e9-4473-88e1-b01b46636fe7
  HMRC Telephony Draft Contract - Lot 2 (v2)
• https://www.contractsfinder.service.gov.uk/Notice/Attachment/e63577ca-59ff-4e92-87f0-2cd0435c71ed
  HMRC Telephony Draft Contract - Lot 3 (v2)
• https://www.contractsfinder.service.gov.uk/Notice/Attachment/3858d895-b0f9-4ee0-904d-37ddda208a46
  
• https://www.contractsfinder.service.gov.uk/Notice/Attachment/caa7de80-d14c-416f-a84d-27acc935ed21
  CEP Telephony Services Lot 1 (CF) - Final 08/04/2024 - Amended signed contract to include previous incorrectly redacted Total Contract Value clauses.

Notice URLs

• http://www.gov.uk