Award

Contact Engagement Programme - Telephony Services - Core Platform and Systems Integrator

H M REVENUE & CUSTOMS

This public procurement record has 5 releases in its history.

AwardUpdate

08 Apr 2024 at 11:27

Award Notice
Award

27 Nov 2020 at 11:37

Award Notice
TenderAmendment

29 Jan 2020 at 12:21

Tender Notice
TenderAmendment

17 Dec 2019 at 16:11

Tender Notice
Tender

17 Dec 2019 at 16:05

Tender Notice
Summary of the contracting process

The HM Revenue & Customs has awarded a contract for the "Contact Engagement Programme - Telephony Services - Core Platform and Systems Integrator". The contract is valued at GBP 42,945,026 and involves the provision of a contact centre core telephony platform and systems integrator services. The procurement method used was an open procedure, and the contract period is from September 1, 2020, to October 3, 2027.

This tender presents a significant opportunity for businesses in the telephone network equipment industry to compete for providing telephony solutions to HM Revenue & Customs. The contract value is substantial, and the contract period spans over several years, providing stability for the winning supplier. Businesses with expertise in core telephony, carrier services, and systems integration are well-suited to participate and potentially secure lucrative contracts in this market.

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Notice Information

Notice Title

Contact Engagement Programme - Telephony Services - Core Platform and Systems Integrator

Notice Description

Provision of a contact centre core telephony platform and systems integrator services to integrate various contact centre technologies. 08/04/2024 - Admin amendment to correct awarded contract value to include in scope extensions. Initial publication only included the "initial term".

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e03fc26e-3aa5-442d-91fa-c5efdb1c15f6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/72d74ad3-f947-4eef-a52c-623d11f7be30
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32429000 - Telephone network equipment

Notice Value(s)

Tender Value
£42,945,026 £10M-£100M
Lots Value
Not specified
Awards Value
£42,945,026 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
8 Apr 20241 years ago
Submission Deadline
10 Feb 2020Expired
Future Notice Date
Not specified
Award Date
19 May 20205 years ago
Contract Period
31 Aug 2020 - 3 Oct 2027 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Liam Osborn
Contact Email
it-customer-engagement@hmrc.gov.uk
Contact Phone
03000532848

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

CAPGEMINI

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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