Award

Membership of Institute of Customer Service

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

25 Feb 2022 at 15:58

Summary of the contracting process

The procurement process is led by the Department for Work and Pensions (DWP), which has awarded a contract titled "Membership of Institute of Customer Service". This contract falls under the industry category of miscellaneous business and business-related services (CPV code: 79900000) and is located in the United Kingdom. The procurement was executed through a direct method via a single tender action below the threshold, with the tender period concluding on 25th February 2022. The contract is valued at £35,000 and spans from 1st March 2022 to 28th February 2024.

This tender presents a significant opportunity for growth for businesses that specialise in customer service and related consultancy services. Enterprises equipped to enhance customer service standards and provide training or membership services would be especially suited to compete for similar future contracts. Engaging with the DWP in such accredited memberships can enhance a business's reputation and network within the public sector.

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Notice Title

Membership of Institute of Customer Service

Notice Description

DWP Membership Institute of Customer Service

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e05a01b3-db29-45d6-946a-216b1e8c5797
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fb886d20-7ef2-4816-af77-61c553bf8710
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79900000 - Miscellaneous business and business-related services

Notice Value(s)

Tender Value
£35,000 Under £100K
Lots Value
Not specified
Awards Value
£35,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Feb 20223 years ago
Submission Deadline
25 Feb 2022Expired
Future Notice Date
Not specified
Award Date
25 Feb 20224 years ago
Contract Period
1 Mar 2022 - 28 Feb 2024 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS2 6AY
Post Town
Not specified
Country
Not specified

Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
Not specified

Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
1
Supplier Name

INSTITUTE OF CUSTOMER SERVICE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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