Award

UK SBS Early Conciliation: User research

UK SHARED BUSINESS SERVICES LIMITED

This public procurement record has 1 release in its history.

Award

11 Apr 2017 at 15:26

Award Notice
Summary of the contracting process

The UK Shared Business Services Limited is seeking to conduct user research for the UK SBS Early Conciliation project. The procurement falls under the research and development consultancy services category and is located in the South East of England. Currently in the Award stage, this tender has an estimated value of £20,000, and responses were due by 8th March 2017. The contract period is set to run from 16th April 2017 to 31st May 2017.

This tender presents a growth opportunity for businesses skilled in market and economic research, particularly those experienced in user experience studies and web research methodologies. Companies with expertise in understanding user navigation and comprehension of online services would be particularly well-suited to compete for this contract, as their services align with the objectives outlined by UK SBS to enhance user engagement and service delivery on Early Conciliation webpages.

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Notice Information

Notice Title

UK SBS Early Conciliation: User research

Notice Description

Based on the webpages listed: * http://www.acas.org.uk/earlyconciliation * https://ec.acas.org.uk/ Acas would like to get evidence of: * Understanding of how users of EC get to the Early Conciliation webpages (the user journey) and what they expect in terms of information and service when they arrive at these webpages (the webpages above can also be accessed via link from GOV.UK Website here https://www.gov.uk/employment-tribunals) * User comprehension of the information provided on those webpages. * Usability of the web-front end (i.e. going beyond the form itself to consider how the EC notification form web-front end, which has been operational since 2014, is currently working). Additional information: DO NOT APPLY DIRECTLY TO BUYER All submissions will be assessed in accordance with the Public Contracts Regulations 2015, for procurement values that exceed Regulation 5 (Threshold amounts) Responses must be received by the date in the bid documents. Responses received outside or concurrently using the eSourcing process will not be accepted or considered further for this opportunity. How to Register on the CCS eSourcing Suite Full details of this opportunity can be found on the e-sourcing portal please follow instructions below. If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link 'Register for CCS eSourcing'. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Once you have registered on the eSourcing Suite, a registered user can express an interest for a specific procurement. This is done by emailing expressionofinterest@crowncommercial.gov.uk. Your email must clearly state: * name and reference for the procurement you wish to register for; * name of the registered Bidder; * name and contact details for the registered individual sending the email. Crown Commercial Service will process the email and then enable the Bidder to access the procurement online via the e-Sourcing Suite. The registered user will receive a notification email to alert them once this has been done. The Sourcing documents can then be accessed on the eSourcing Suite at: https://gpsesourcing.cabinetoffice.gov.uk using the instructions detailed in the Specification documents within Contracts Finder. As a user of the e-Sourcing Suite you will have access to Emptoris email messaging service which facilitates all messages sent to you and from you in relation to any specific RFX event. Please note it is your responsibility to access these emails on a regular basis to ensure you have sight of all relevant information. For technical assistance on use of the e-Sourcing Suite please contact Crown Commercial Service Helpdesk: Telephone: 0345 010 3503 Training documents to support Bidders to utilise Emptoris CCS eSourcing are available in the Contracts Finder Tender documents section. About UK Shared Business Services UK Shared Business Services Ltd (UK SBS) brings a commercial attitude to the public sector; helping our customers improve efficiency, generate savings and modernise. Our broad range of expert services is shared by our customers. This allows our customers the freedom to focus resources on core activities; innovating and transforming their own organisations. For full details of our partner base please review the following link: http://www.uksbs.co.uk/services/procure/

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e0ad878d-512d-4737-9ac5-d486efa0bf80
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0cd7294c-a746-45cd-947f-3ee634203467
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

73200000 - Research and development consultancy services

79300000 - Market and economic research; polling and statistics

Notice Value(s)

Tender Value
£20,000 Under £100K
Lots Value
Not specified
Awards Value
£17,785 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
11 Apr 20178 years ago
Submission Deadline
8 Mar 2017Expired
Future Notice Date
Not specified
Award Date
20 Mar 20178 years ago
Contract Period
15 Apr 2017 - 31 May 2017 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK SHARED BUSINESS SERVICES LIMITED
Contact Name
Contracted Research team
Contact Email
research@uksbs.co.uk
Contact Phone
01793 867005

Buyer Location

Locality
SWINDON
Postcode
SN2 1ET
Post Town
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
TLJ South East (England)
Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Supplier Information

Number of Suppliers
1
Supplier Name

IFF RESEARCH

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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