Award

Reasons to Complain Trackers 2024

OFCOM

This public procurement record has 1 release in its history.

Award

18 Dec 2024 at 14:10

Award Notice
Summary of the contracting process

OFCOM, based in London, has awarded a contract for "Reasons to Complain Trackers 2024" to Yonder Consulting. This project, classified under the industry category of Research Services (CPV code 73110000), focuses on understanding the reasons behind complaints made to telecommunication providers. The procurement process was conducted through a selective method, specifically a call-off from a framework agreement. Key dates include the contract start date of 5th November 2024, with the work expected to be completed by 31st January 2025. The total value of the contract is £24,726 GBP.

This tender presents significant opportunities for growth, especially for businesses specialising in research and data analysis related to the telecommunications sector. Small and Medium-sized Enterprises (SMEs) stand to benefit from similar tenders in the future, given that the procurement process highlights suitability for SMEs. Companies with expertise in understanding customer feedback and complaint mapping, particularly within the telecom industry, would find themselves well-positioned to compete for such contracts.

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Notice Information

Notice Title

Reasons to Complain Trackers 2024

Notice Description

This awarded contract is for research services that seek to understand the key reasons why people make a complaint in relation to telecommunication providers (e.g. landline, mobile, fixed broadband, and Pay TV).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e11a8b8d-fd01-4058-b568-6c8f0cb47d2e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8be6cc6d-d6f0-4069-8a35-4716f1881dbb
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£24,726 Under £100K
Lots Value
Not specified
Awards Value
£24,726 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Dec 20241 years ago
Submission Deadline
5 Nov 2024Expired
Future Notice Date
Not specified
Award Date
5 Nov 20241 years ago
Contract Period
5 Nov 2024 - 31 Jan 2025 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFCOM
Contact Name
Not specified
Contact Email
procurementnotice@ofcom.org.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SE1 9HA
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI London
Local Authority
Southwark
Electoral Ward
Borough & Bankside
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
1
Supplier Name

YONDER CONSULTING

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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