Award

Notice of Contract Award_PACE Pilot Zendesk CRM and Professional Services

MONEY AND PENSIONS SERVICE

This public procurement record has 1 release in its history.

Award

15 Jun 2020 at 11:06

Summary of the contracting process

The Money and Pensions Service has completed a public procurement process for the provision of a CRM system using Zendesk licences and associated professional services, under the title "Notice of Contract Award_PACE Pilot Zendesk CRM and Professional Services". This procurement, classified under the software package and information systems category, was part of a selective method call-off from the Crown Commercial Framework RM1557.11, with a contract value of £197,659.20. The contract period began on 18th February 2020 and will run until 17th February 2022, while the tender was closed on 17th February 2020, after the necessary deadline for submissions.

This opportunity presents a significant avenue for business growth, particularly for small and medium-sized enterprises (SMEs) engaged in providing cloud-based software solutions and professional services within the IT sector. Companies that specialise in CRM systems, cloud software, or IT consultancy would find this contract relevant to their offerings. The awarded supplier for this contract is CIPTEX LTD, highlighting competition within a sector where innovative and scalable solutions are in demand.

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Notice Title

Notice of Contract Award_PACE Pilot Zendesk CRM and Professional Services

Notice Description

Notice of Contract Award under Crown Commercial Framework RM1557.11 lot 2 Cloud Software - Services Procured CRM System Zendesk licences and professional services

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e30592a5-20cd-47b4-920b-54f32fa36cfd
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/09b8b791-ed06-4be3-ad9a-7f0db34f497d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£197,659 £100K-£500K
Lots Value
Not specified
Awards Value
£197,659 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
15 Jun 20205 years ago
Submission Deadline
17 Feb 2020Expired
Future Notice Date
Not specified
Award Date
20 May 20205 years ago
Contract Period
21 May 2020 - 17 Feb 2022 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
MONEY AND PENSIONS SERVICE
Contact Name
Patrick Theseira
Contact Email
patrick.theseira@maps.org.uk
Contact Phone
+44 208 1324929

Buyer Location

Locality
LONDON
Postcode
EC1N 2TD
Post Town
Central London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified

Local Authority
Camden
Electoral Ward
Holborn & Covent Garden
Westminster Constituency
Holborn and St Pancras

Supplier Information

Number of Suppliers
1
Supplier Name

CIPTEX

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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