Tender

Social media contact and engagement platform

THE POLICE ICT COMPANY

This public procurement record has 1 release in its history.

Tender

06 Dec 2020 at 16:30

Tender Notice
Summary of the contracting process

The Police ICT Company is initiating a tender for a "Social media contact and engagement platform" aimed at providing a multi-supplier framework agreement for up to three suppliers, specifically for UK Policing, with future potential for other emergency services. The procurement is categorised under System and support services and takes place in London, United Kingdom. The tender period is open until 5 January 2021, with the award expected around 16 February 2021, leading to a contract duration from 16 February 2021 to 15 February 2025. This open procedure aims to streamline the management of social media channels for police forces, enhancing engagement and responding capabilities.

This tender presents considerable opportunities for businesses, particularly those specialising in software-related services, social media management, and consultancy services. Companies that can showcase existing solutions with a strong emphasis on security, audit capabilities, and user engagement strategies will be well-suited to compete. By providing robust and innovative digital tools, businesses can contribute to the efficiency of emergency services in managing public interactions, thereby fostering growth in the burgeoning field of public sector technology solutions.

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Notice Information

Notice Title

Social media contact and engagement platform

Notice Description

The Contracting Authority is seeking to procure a multi- supplier framework agreement (with up to 3 suppliers) on behalf of UK Policing, with scope for the procured services to be rolled out to other emergency services in the future. The framework will be for the delivery of a mobile & desktop based social media management platform, which will enable users to operate and control all their corporate social media channels in one place in a safe, secure and auditable way. This is for both inbound and outbound contact and engagement and will need to enable users to undertake various activities including: - facilitating social media as a public contact channel for the recording of crime and incidents, including emergencies, with the ability to fully audit all contact and activities and allow the export of data for criminal justice purposes; - publishing content (both live and scheduled); - provide basic insight data into the external user including influence, key words, type of content, demographic information and location when available; - the creation of and maintenance of a content management library; - hosting live events; and - holding real-time conversations with members of the public. The process will involve a two- stage technical evaluation and suppliers will be required to provide a live demonstration of their existing off the shelf solution. The Contracting Authority intends to complete the award of the framework agreement on or around 16 February 2021.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e367f06c-2240-4277-98be-8aed1435e70e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/21237c16-b10a-4604-8121-83b5910dd3cb
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72250000 - System and support services

72260000 - Software-related services

72268000 - Software supply services

72400000 - Internet services

72600000 - Computer support and consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
6 Dec 20205 years ago
Submission Deadline
5 Jan 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
16 Feb 2021 - 15 Feb 2025 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE POLICE ICT COMPANY
Contact Name
Krish Khanna
Contact Email
krish.khanna@tltsolicitors.com
Contact Phone
+44 7970217549

Buyer Location

Locality
LONDON
Postcode
EC4R 1AP
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
City of London
Electoral Ward
Vintry
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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