Award

Repairs & Emergency Out-Of-Hours Contact Services (AH-257) - AWARD

ALLIANCE HOMES

This public procurement record has 3 releases in its history.

AwardUpdate

09 Apr 2019 at 13:31

Award Notice
AwardUpdate

27 Mar 2019 at 10:51

Award Notice
Award

15 Mar 2019 at 14:16

Award Notice
Summary of the contracting process

The public procurement process involves Alliance Homes, based in Portishead, North Somerset, which has awarded a contract for the "Repairs & Emergency Out-Of-Hours Contact Services (AH-257)". This service is classified under the CPV code 79512000 for call centre services and will operate both during and outside core hours, providing essential contact solutions for repairs. The contract commenced on 5 April 2019 and is set for an initial duration of three years, with a possible two-year extension. The total contract value is £100,000, with a minimum value of £35,000, and it was awarded on 15 March 2019, following the conclusion of the tender period which ended on 8 February 2019.

This contract presents significant business opportunities, particularly for small and medium-sized enterprises (SMEs) that specialise in call centre and customer service solutions. The successful supplier, Bolinda UK Ltd, demonstrates that there is a competitive field in this sector. Businesses with capabilities in call handling and other communication technologies that can cater to emergency and out-of-hours services would be well-positioned to pursue similar contracts with Alliance Homes and other public sector entities in need of reliable contact services.

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Notice Information

Notice Title

Repairs & Emergency Out-Of-Hours Contact Services (AH-257) - AWARD

Notice Description

Provision of call handling (and potentially other contact methods) for the Alliance Homes and partners repairs contact service. The service will operate at times outside of core opening hours, some planned times inside of core opening hours together with unplanned business continuity cover. The resulting contract will initially be for a duration of three years with the possibility of a two-year extension. Further details are contained within the tender documents available through Alliance Homes e-tendering portal.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e39a13fb-c85d-43d2-9b65-603482f9e352
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3f4c761d-532e-423f-b116-734675735feb
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
£82,112 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
9 Apr 20196 years ago
Submission Deadline
8 Feb 2019Expired
Future Notice Date
Not specified
Award Date
15 Mar 20196 years ago
Contract Period
4 Apr 2019 - 4 Apr 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ALLIANCE HOMES
Contact Name
Nick James
Contact Email
nick.james@alliancehomes.org.uk
Contact Phone
01275 398418

Buyer Location

Locality
-
Postcode
BS20 7AW
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK61 North Somerset
Delivery Location
TLG West Midlands (England), TLK South West (England)
Local Authority
North Somerset
Electoral Ward
Portishead East
Westminster Constituency
North Somerset

Supplier Information

Number of Suppliers
2
Supplier Names

BOLINDA

NATIONWIDE PROPERTY ASSISTANCE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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