Award

Every customer has an opinion (ECHO)

NATIONAL HIGHWAYS LIMITED

This public procurement record has 2 releases in its history.

AwardUpdate

14 Apr 2022 at 12:02

Award Notice
Award

29 Sep 2021 at 09:15

Award Notice
Summary of the contracting process

The tender titled "Every customer has an opinion (ECHO)" is executed by NATIONAL HIGHWAYS LIMITED and falls under the highways consultancy services category. Located in England, the procurement process is currently in the award stage, having published the award notice on 29th September 2021. The contract, valued at £110,400, commenced on 1st October 2021 and will run until 30th September 2023. This procurement was initiated as a selective process through a call-off from the G Cloud 12 framework agreement.

This opportunity for businesses, particularly small and medium-sized enterprises (SMEs), is ideal for those specialising in customer feedback platforms or consultancy services related to highways. As the contract is active and designed for SMEs, companies with innovative solutions for gathering and analysing customer feedback can leverage this tender to expand their market presence, enhance their service offerings, and increase their competitive edge in public procurement processes.

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Notice Information

Notice Title

Every customer has an opinion (ECHO)

Notice Description

Continue with a multi-channel anytime customer feedback platform Additional information: Name of Framework G Cloud 12

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e3d2f4a5-e534-4be5-a237-20c83442d2e9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/017e49c8-937a-4439-9dab-820099d327aa
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

CPV Codes

71311210 - Highways consultancy services

Notice Value(s)

Tender Value
£165,600 £100K-£500K
Lots Value
Not specified
Awards Value
£165,600 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
14 Apr 20223 years ago
Submission Deadline
20 Sep 2021Expired
Future Notice Date
Not specified
Award Date
19 Sep 20214 years ago
Contract Period
30 Sep 2021 - 30 Sep 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL HIGHWAYS LIMITED
Additional Buyers

HIGHWAYS ENGLAND COMPANY LIMITED

Contact Name
Not specified
Contact Email
transparencysgrm@highwaysengland.co.uk
Contact Phone
Not specified

Buyer Location

Locality
GUILDFORD
Postcode
GU1 4LZ
Post Town
Guildford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ25 West Surrey
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Guildford
Electoral Ward
Stoke
Westminster Constituency
Guildford

Supplier Information

Number of Suppliers
1
Supplier Name

ROL SOLUTIONS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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