Award

Defra Group eCase - Correspondence, FOI, EIR, SAR and Complaints Case Management

DEPARTMENT FOR ENVIRONMENT, FOOD & RURAL AFFAIRS

This public procurement record has 1 release in its history.

Award

04 Apr 2025 at 08:48

Award Notice
Summary of the contracting process

The Department for Environment, Food & Rural Affairs (Defra) has awarded a contract titled "Defra Group eCase - Correspondence, FOI, EIR, SAR and Complaints Case Management" under the records management industry category. This procurement process used a call-off from a framework agreement and is classified as a selective procurement method. The contract is valued at GBP 1,500,000 and will run from 12th March 2025 to 10th November 2027. The award was made to Fivium LTD and the main services will be delivered in diverse locations including the United Kingdom, British Overseas Territories, Channel Islands, Europe, Isle of Man, and other global regions. The award stage is complete, and key deadlines have passed, with the notice being published on 4th April 2025.

This tender presents substantial opportunities for businesses specializing in Software as a Service (SaaS) for case management systems. The contract's scope, covering multiple forms of correspondence and complaint cases, makes it particularly suited for companies experienced in robust digital record-keeping and management solutions. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) have been identified as suitable candidates, providing a significant opening within the public sector for these types of businesses to expand their services to a significant government body like Defra.

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Notice Information

Notice Title

Defra Group eCase - Correspondence, FOI, EIR, SAR and Complaints Case Management

Notice Description

Provision of eCase+ (Internet) Software as a Service for all for Defra Group bodies: Defra Group bodies will have their own tenant subscription space in eCase, as defined in the G-Cloud Services Required section.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e3fbff0d-42da-48a6-84fd-a8c4b8431a54
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4e29e592-9d19-4151-956b-b11f3cc82a08
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79996100 - Records management

Notice Value(s)

Tender Value
£1,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
£1,500,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
4 Apr 20251 years ago
Submission Deadline
1 Mar 2025Expired
Future Notice Date
Not specified
Award Date
13 Mar 20251 years ago
Contract Period
12 Mar 2025 - 10 Nov 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR ENVIRONMENT, FOOD & RURAL AFFAIRS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

FIVIUM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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