Tender

Telephone Based Customer Surveying for Connexus

CONNEXUS HOUSING LIMITED

This public procurement record has 1 release in its history.

Tender

16 Oct 2020 at 16:45

Tender Notice
Summary of the contracting process

The procurement process initiated by Connexus Housing Limited is currently at the tender stage, seeking a service provider for conducting telephone-based customer surveys. This opportunity, titled "Telephone Based Customer Surveying for Connexus", falls under the services category, specifically focused on telephone survey services. The project is set to commence in the West Midlands, England, with the tender period closing on 6th November 2020. The total budget allocated for this contract is £10,000, and the contract period is scheduled from 1st January 2021 to 31st December 2021.

This tender presents a significant opportunity for growth, particularly for small and medium enterprises (SMEs) specialising in survey services and customer analytics. Businesses in the fields of customer survey design, survey analysis, and customer satisfaction research would be well-positioned to compete. Companies that can demonstrate compliance with data protection regulations and possess the capability to facilitate real-time reporting and data transfer will find this opportunity advantageous in expanding their reach and service offerings.

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Notice Information

Notice Title

Telephone Based Customer Surveying for Connexus

Notice Description

The aim of this tender is to appoint a single service provider to carry out a defined set of telephone-based customer surveys, including; - To securely receive (via File Transfer Protocol, or FTP) weekly and monthly CSV (or other excel format) datasets of customers requiring customer surveys. - To process and carry out telephone-based customer surveys, adhering to agreed maximum quotas and script, and in accordance with the MRS Code of Contact. - To facilitate Connexus colleagues being able to access real-time responses for analysis and checks, preferably via an online portal. - To facilitate the customers' rights under the General Data Protection Regulation, including the right erasing their responses and to not contact any customers who opt-out of surveying. - To facilitate Connexus in modifying surveys as per its business requirement by providing a number of additional changes available within each survey. - To facilitate the transferal of any existing survey data from previous surveys into one singular platform for Connexus colleagues to review data. Information on pre- and post-survey scripts, questions, scales and routing will be provided.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e4092af3-64e7-450e-8d98-004bd219afe1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b04117c1-98f5-4e1b-a0eb-bbf1af084c48
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311100 - Survey design services

79311210 - Telephone survey services

79311300 - Survey analysis services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

79342320 - Customer-care services

Notice Value(s)

Tender Value
£10,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Oct 20205 years ago
Submission Deadline
6 Nov 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jan 2021 - 31 Dec 2021 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CONNEXUS HOUSING LIMITED
Contact Name
Jayne Bissell
Contact Email
jayne.bissell@connexus-group.co.uk
Contact Phone
+44 3332313233

Buyer Location

Locality
CRAVEN ARMS
Postcode
SY7 9BW
Post Town
Shrewsbury
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG22 Shropshire
Delivery Location
TLG West Midlands (England)
Local Authority
Shropshire
Electoral Ward
Church Stretton and Craven Arms
Westminster Constituency
South Shropshire

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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