Tender

Support and Maintenance of Ofwat and Open Water websites

WATER SERVICES REGULATION AUTHORITY (OFWAT)

This public procurement record has 1 release in its history.

Tender

08 Nov 2017 at 17:45

Tender Notice
Summary of the contracting process

The Water Services Regulation Authority (Ofwat) is currently conducting a procurement process for the contract titled "Support and Maintenance of Ofwat and Open Water websites". This tender falls within the services industry category, specifically focusing on the maintenance of computer peripherals. The contract is set to commence on 6 December 2017 and will last for a duration of 24 months, potentially extended by up to 6 weeks. Interested parties have until 23 November 2017 to submit their bids, with delivery addresses required in the West Midlands and London regions. The total contract value is £35,000, with a minimum value of £25,000, and it follows an open procurement method under an open procedure, which is below threshold limits.

This tender presents significant opportunities for businesses specialising in IT services, particularly those experienced in website support and maintenance. Suppliers offering hosting solutions, security management, and WordPress technical support would be particularly well-suited to compete in this tender. Given the requirements for both secure hosting and ongoing maintenance, companies with a robust service offering that includes proactive support and issue resolution capabilities could capitalise on this opportunity to grow their business within the public sector.

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Notice Information

Notice Title

Support and Maintenance of Ofwat and Open Water websites

Notice Description

The contract is scheduled to start on 6 December 2017 and last for a period of 24 months until 5 December 2019, unless both parties agree an extension in which case such extension shall be no more than 6 weeks in duration from end of Contract Hosting - this element of the contract includes a secure hosting environment, firewall and quarterly vulnerability scanning for both sites. Maintenance - this element covers all updates and fixes to the WordPress core system and any associated plug-ins on the sites. There will be a daily backup and synchronising of uploaded media and other digital assets and weekly web server image snapshots. Support - this element covers telephone and email support, content changes and uploads where needed and minor site adjustments. Support calls should be acknowledged within one hour of being raised, with a reasonable update given within four hours. If the call cannot be resolved within one working day, regular updates and a timescale for completion must be given, as an indicative figure, around 25 support calls were raised in the last 12 months. There may also be additional support work or development required to the websites as needed throughout the contract duration. Any additional work should be quoted for and delivered to an agreed timescale. Both the Ofwat and Open Water websites are built in WordPress 4.8.2 and have bespoke WordPress plugins. The Ofwat site has 507 pages, 2,060 publications and 5,562 media items to be migrated; Open Water has 37 pages, 30 documents and 213 media items to be migrated. The sites are currently hosted by separate companies so migration would need to be managed with both companies.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e49f1181-f3cd-4530-88a3-a6dc7a759990
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/56e802af-8a3a-4d0b-bba4-1455b0155367
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50323100 - Maintenance of computer peripherals

Notice Value(s)

Tender Value
£35,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Nov 20178 years ago
Submission Deadline
23 Nov 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
6 Dec 2017 - 5 Dec 2019 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WATER SERVICES REGULATION AUTHORITY (OFWAT)
Contact Name
Roger Dunmthorne
Contact Email
roger.dunthorne@ofwat.gsi.gov.uk
Contact Phone
+44 1216447500

Buyer Location

Locality
BIRMINGHAM
Postcode
B5 4UA
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England), TLI London
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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