Award

NCC Call Centre Handling service

NORTHAMPTONSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

31 Jul 2020 at 14:01

Summary of the contracting process

The Northamptonshire County Council has completed a tender for the "NCC Call Centre Handling service," a crucial telecare monitoring service aimed at helping individuals maintain independence in their homes at a lower cost. This procurement falls under the health and social work services category with a total contract value of £85,000. The contract period commenced on 1 April 2019 and will conclude on 31 March 2021, covering the East Midlands region of the United Kingdom. The tender was awarded to Cross Keys Homes Ltd on 31 March 2019, with the award notice published on 31 July 2020.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) engaged in health and social care services. Companies with expertise in call centre operations and telecare solutions may find this an attractive opportunity to expand their services, enhance community support, and strengthen their foothold within the public sector. Given the emphasis on preventive services, businesses that can offer innovative and cost-effective solutions in this sector will be well-positioned to compete successfully.

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Notice Title

NCC Call Centre Handling service

Notice Description

Call Centre Handling service is a Tele care monitoring service for customers and it is a key preventative services within NASS that enables people to be supported to live independently in their own homes at reduced cost in lieu of traditional care support.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e692ec3b-a012-43c5-8a10-79d771bd54e0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/36aa2ee2-b0dd-44bd-ba5c-63564d766314
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£85,000 Under £100K
Lots Value
Not specified
Awards Value
£85,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jul 20205 years ago
Submission Deadline
30 Mar 2019Expired
Future Notice Date
Not specified
Award Date
31 Mar 20196 years ago
Contract Period
31 Mar 2019 - 31 Mar 2021 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NORTHAMPTONSHIRE COUNTY COUNCIL
Contact Name
Not specified
Contact Email
procurement@northamptonshire.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
NORTHAMPTON
Postcode
NN1 1ED
Post Town
Northampton
Country
England

Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF24 West Northamptonshire
Delivery Location
TLF East Midlands (England)

Local Authority
West Northamptonshire
Electoral Ward
Castle
Westminster Constituency
Northampton North

Supplier Information

Number of Suppliers
1
Supplier Name

CROSS KEYS HOMES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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