Award

Netcall - SolutionCare and Support Renewal v2

DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC)

This public procurement record has 2 releases in its history.

Award

25 Nov 2020 at 12:53

Award Notice
Award

14 Jul 2020 at 13:55

Award Notice
Summary of the contracting process

The procurement process involves the Department of Health and Social Care (DHSC) seeking to renew the SolutionCare and Support services provided by Netcall Telecom Limited. This contract specifically focuses on ensuring uninterrupted support for Automated Call Distribution critical to the Customer Service Centre and Press Office. The procurement method utilised was a direct single tender action, aimed at facilitating a swift resolution. The contract period runs from 1st July 2020 to 1st October 2020, with the tender officially closing on 30th June 2020. This procurement falls under the services category, specifically related to telephone switchboards, with a contract value of £8,546.

This tender presents a valuable opportunity for small and medium enterprises (SMEs) that specialise in telecommunications and customer service solutions, particularly those capable of providing similar support services. Businesses experienced in automated call distribution or those offering innovative communication technologies will be well-suited for future opportunities in this sector. Engaging with the DHSC could lead to further contracts, enhancing their growth prospects in the public procurement landscape.

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Notice Information

Notice Title

Netcall - SolutionCare and Support Renewal v2

Notice Description

Extension to ensure uninterrupted services of Automated Call Distribution for Customer Service Centre and Press Office

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e699537f-05fe-4288-ac5c-168ffe39bbe4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1a0473ab-34cd-4dee-9d48-9399fdc07377
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32543000 - Telephone switchboards

Notice Value(s)

Tender Value
£8,546 Under £100K
Lots Value
Not specified
Awards Value
£8,546 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Nov 20205 years ago
Submission Deadline
29 Jun 2020Expired
Future Notice Date
Not specified
Award Date
29 Jun 20205 years ago
Contract Period
30 Jun 2020 - 1 Oct 2020 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC)
Additional Buyers

HEALTH FAMILY

Contact Name
Michael Hassell
Contact Email
michael.hassell@dhsc.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1H 0EU
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TELECOM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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