Award

Freshdesk

HEALTH EDUCATION ENGLAND

This public procurement record has 2 releases in its history.

Award

09 May 2024 at 14:20

Award Notice
Award

01 Aug 2023 at 12:16

Award Notice
Summary of the contracting process

Health Education England awarded a contract for the provision of Freshdesk customer engagement suite to Freshworks Inc. The contract, valued at £105,840 GBP, was awarded on March 4, 2022, as part of a selective procurement method. The procurement stage was completed, and the contract period extends from March 2, 2022, to February 28, 2025. The buying organisation Health Education England, located in Leeds, United Kingdom, sought IT services falling under the main procurement category of consulting, software development, internet, and support.

This contract presents an opportunity for businesses involved in IT services to compete and grow their operations. Businesses specialising in consulting, software development, internet solutions, and support services are well-suited to participate in similar tenders. The procurement method involved calling off from a framework agreement, with the procurement period having closed on March 1, 2022. The contract value amounted to £105,840 GBP, and the procurement was handled by Health Education England based in Leeds, United Kingdom.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Freshdesk

Notice Description

Freshdesk customer engagement suite

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e6ec8e2d-4b0f-4347-a519-a7d86abd7982
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a01a5625-f930-44b5-9fa3-a86aeca3d606
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£70,560 Under £100K
Lots Value
Not specified
Awards Value
£176,400 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
9 May 20241 years ago
Submission Deadline
1 Mar 2022Expired
Future Notice Date
Not specified
Award Date
4 Mar 20223 years ago
Contract Period
2 Mar 2022 - 28 Feb 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HEALTH EDUCATION ENGLAND
Contact Name
Commercial Team
Contact Email
workforcecommercialteam@hee.nhs.uk
Contact Phone
Not specified

Buyer Location

Locality
LEEDS
Postcode
LS1 4PL
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-e6ec8e2d-4b0f-4347-a519-a7d86abd7982-2024-05-09T15:20:48+01:00",
    "date": "2024-05-09T15:20:48+01:00",
    "ocid": "ocds-b5fd17-e6ec8e2d-4b0f-4347-a519-a7d86abd7982",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CF-0714400D0O000000rwimUAA",
        "title": "Freshdesk",
        "description": "Freshdesk customer engagement suite",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "LS1 4PL"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "LS1 4PL"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 70560,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2022-03-01T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2022-03-02T00:00:00Z",
            "endDate": "2025-02-28T23:59:59Z"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-167817",
            "name": "Health Education England",
            "identifier": {
                "legalName": "Health Education England"
            },
            "address": {
                "streetAddress": "Duncombe Street",
                "locality": "Leeds",
                "postalCode": "LS1 4PL",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Commercial Team",
                "email": "workforcecommercialteam@hee.nhs.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-200526",
            "name": "Freshworks Inc.",
            "identifier": {
                "legalName": "Freshworks Inc."
            },
            "address": {
                "streetAddress": "\"2950 S. Delaware Street, Suite 201 San Mateo California 94403"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-167817",
        "name": "Health Education England"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-e6ec8e2d-4b0f-4347-a519-a7d86abd7982-1",
            "status": "active",
            "date": "2022-03-04T00:00:00Z",
            "datePublished": "2023-08-01T13:16:29+01:00",
            "value": {
                "amount": 70560,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-200526",
                    "name": "Freshworks Inc."
                }
            ],
            "contractPeriod": {
                "startDate": "2022-03-02T00:00:00Z",
                "endDate": "2024-03-01T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/86c2e428-edff-4c07-9016-54eee2275d7f",
                    "datePublished": "2023-08-01T13:16:29+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "description": "Redacted HEE_Freshdesk_-_G-Cloud-12-Call-Off-Contract_Final",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/36c74f07-7b9e-4064-9ce9-8e1221dc497c",
                    "format": "application/pdf"
                }
            ]
        },
        {
            "id": "ocds-b5fd17-e6ec8e2d-4b0f-4347-a519-a7d86abd7982-2",
            "status": "active",
            "date": "2022-03-04T00:00:00Z",
            "datePublished": "2024-05-09T15:20:48+01:00",
            "value": {
                "amount": 105840,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-200526",
                    "name": "Freshworks Inc."
                }
            ],
            "contractPeriod": {
                "startDate": "2022-03-02T00:00:00Z",
                "endDate": "2025-02-28T23:59:59Z"
            },
            "documents": [
                {
                    "id": "3",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/a01a5625-f930-44b5-9fa3-a86aeca3d606",
                    "datePublished": "2024-05-09T15:20:48+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "4",
                    "description": "Redacted HEE_Freshdesk_-_G-Cloud-12-Call-Off-Contract_Final",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/21951706-7f60-49c4-87f6-172b15ae56cb",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}