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Freshdesk

Health Education England

This public procurement record has 2 releases in its history.

Award

09 May 2024 at 15:20

Award Notice
Award

01 Aug 2023 at 13:16

Award Notice
Summary of the contracting process

Health Education England awarded a contract for the provision of Freshdesk customer engagement suite to Freshworks Inc. The contract, valued at £105,840 GBP, was awarded on March 4, 2022, as part of a selective procurement method. The procurement stage was completed, and the contract period extends from March 2, 2022, to February 28, 2025. The buying organisation Health Education England, located in Leeds, United Kingdom, sought IT services falling under the main procurement category of consulting, software development, internet, and support.

This contract presents an opportunity for businesses involved in IT services to compete and grow their operations. Businesses specialising in consulting, software development, internet solutions, and support services are well-suited to participate in similar tenders. The procurement method involved calling off from a framework agreement, with the procurement period having closed on March 1, 2022. The contract value amounted to £105,840 GBP, and the procurement was handled by Health Education England based in Leeds, United Kingdom.

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Notice Information

Notice Title

Freshdesk

Notice Description

Freshdesk customer engagement suite

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e6ec8e2d-4b0f-4347-a519-a7d86abd7982
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a01a5625-f930-44b5-9fa3-a86aeca3d606
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£70,560 Under £100K
Lots Value
Not specified
Awards Value
£176,400 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
9 May 20242 years ago
Submission Deadline
1 Mar 2022Expired
Future Notice Date
Not specified
Award Date
4 Mar 20224 years ago
Contract Period
2 Mar 2022 - 28 Feb 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Health Education England
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS1 4PL
Postcode Area
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

Freshworks Inc.

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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