Award

Customer Insights

DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)

This public procurement record has 4 releases in its history.

Award

01 Dec 2022 at 11:52

Award Notice
AwardUpdate

01 Dec 2022 at 11:42

Award Notice
AwardUpdate

30 Nov 2022 at 17:07

Award Notice
Award

25 Aug 2021 at 10:46

Award Notice
Summary of the contracting process

The Department of Health and Social Care (T&T) has awarded a contract for the provision of Customer Insights & Analysis services in London. The procurement process, using a selective method, involved a framework agreement call-off. The contract period lasted from 1st April 2021 to 30th April 2021, with a tender deadline of 31st March 2021. The contract was awarded on 7th June 2021 for a value of £55,600.

This tender for Customer Insights services in the Business and management consultancy category presents an opportunity for businesses that offer analytical services to engage with the Department of Health and Social Care. Suppliers suited for this tender are those experienced in customer sentiment analysis and consultancy services, particularly those capable of delivering under framework agreements. The location of the procurement is in London, United Kingdom.

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Notice Information

Notice Title

Customer Insights

Notice Description

NHS T&T's Customer Experience (CX) team requires a Customer Insights & Analysis function in order to conduct analysis of customer sentiment towards products and services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e7250424-adca-43ab-b68d-153463a2ef14
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/be361ca6-e03a-47cf-a5a3-7b6e2acf341b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79400000 - Business and management consultancy and related services

Notice Value(s)

Tender Value
£55,600 Under £100K
Lots Value
Not specified
Awards Value
£55,600 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
1 Dec 20223 years ago
Submission Deadline
31 Mar 2021Expired
Future Notice Date
Not specified
Award Date
6 Jun 20214 years ago
Contract Period
31 Mar 2021 - 30 Apr 2021 30 days
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)
Additional Buyers

ATAMIS LTD

Contact Name
Procurement Operations
Contact Email
procurement.operations@dhsc.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1H 0EU
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

OLIVER WYMAN

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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