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IT Operations Centre

NHS England

This public procurement record has 1 release in its history.

Award

26 Oct 2026 at 15:18

Award Notice
Summary of the contracting process

NHS England procured IT operations centre services to support and continually enhance its IT Operations Centre (ITOC), including observability and monitoring. The centre supports national digital services across live services, build and delivery, analysis and development, digital onboarding, strategic operational service design, and implementation of new commissioning work. The purpose is to underpin the stability and reliability of NHS national digital services. This is IT support and operations work within the broader IT services sector (CPV 72000000). The buying organisation is NHS England, based in Leeds, and the listed delivery location is Leeds, United Kingdom.

The procurement is complete and the contract was awarded to CGI IT UK Limited on 23 October 2026. The award value is £10.5 million. The contract period runs from 1 January 2027 to 31 December 2030. The procurement used a selective process as a call-off from a framework agreement. The tender’s stated value range was £6.3 million to £10.5 million, and the submission deadline was 1 July 2026 at 12:00. The opportunity was identified as suitable for small and medium-sized enterprises. No lot-specific awards are recorded; the award covers the IT operations centre requirement as a whole.

For suppliers considering comparable NHS England requirements, this award shows demand for sustained operational support and continuous enhancement of a national digital-services operations centre. Credible competitors would need to demonstrate capability in IT operations, service monitoring and observability, and the capacity to support services spanning live operations, delivery and digital onboarding. Experience supporting dependable, nationally important digital services would be relevant, alongside the ability to work across operational service design and commissioning-related implementation. The buyer used a framework call-off route, so suppliers seeking similar work should be positioned to compete through the relevant framework arrangements. The award went to a large IT supplier, indicating that delivery at substantial scale was entrusted to an established provider; smaller firms were also identified as suitable for the original opportunity.

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Notice Information

Notice Title

IT Operations Centre

Notice Description

his contract will provide support, continual enhancement, observability and monitoring capabilities for The IT Operations Centre (ITOC). ITOC supports the delivery of key NHSE outcomes related to Live Services, Build, Delivery, analysis, development, Digital Onboarding Services, Strategic Operational Services Design and New commissioning Work Implementation, underpinning the stability and reliability of NHS national digital services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e780baf5-a211-4ca2-a85a-9925bd8fd863
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/aeffdeec-a83a-42cb-87fd-08aa2d92acf7
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Not specified
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£10,500,000 £10M-£100M
Lots Value
Not specified
Awards Value
£10,500,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
26 Oct 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
23 Oct 20264 days ago
Contract Period
1 Jan 2027 - 31 Dec 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS England
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS1 4AP
Postcode Area
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Hunslet & Riverside
Westminster Constituency
Leeds South

Supplier Information

Number of Suppliers
1
Supplier Name

CGI IT UK Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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