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Patient Letters (Digital and Hybrid mail)

Bradford Teaching Hospitals NHS Foundation Trust

This public procurement record has 1 release in its history.

Award

06 Aug 2026 at 15:22

Award Notice
Summary of the contracting process

Bradford Teaching Hospitals NHS Foundation Trust procured a patient communications service covering both digital letters and hybrid mail, where physical letters are produced and sent alongside digital communication. The service is intended for patients and must connect directly with the Trust’s electronic patient record system and the NHS App, enabling patient communications through those systems. This is principally a technology-enabled patient correspondence requirement, classified as an IT software package and categorised as goods. Delivery is for the Trust in Bradford, West Yorkshire, at the Trust’s Duckworth Lane site and within the United Kingdom. The requirement concerns an integrated communications platform and associated mail capability rather than general print or routine postal services.

The procurement is complete and was awarded to ICNH Ltd (trading as DrDoctor) on 26 February 2026. The award value is £513,151.95. The contract runs from 1 March 2026 to 28 February 2027. It was conducted as a selective procedure using a call-off from a framework agreement, with tenders due by 8 February 2026 at 12:00 UTC. Bradford Teaching Hospitals NHS Foundation Trust is the buyer. The published procurement value and awarded value are the same. The outcome is an active award to one supplier for the patient letters requirement, covering digital and hybrid mail delivery and the required system connections.

This award demonstrates demand from an NHS foundation trust for joined-up patient correspondence rather than standalone printing. Suppliers seeking to compete for a comparable requirement would need a reliable digital and hybrid-mail service, with the ability to generate and distribute patient letters in both formats. Credible providers would also need proven technical capability to integrate securely with an electronic patient record and the NHS App, so that communications can move between clinical records, patient-facing channels and mail production without fragmented processes. Relevant experience in NHS or other regulated healthcare communications, dependable operational delivery, data protection, system interoperability and support for a substantial institutional customer would strengthen a future proposition. The requirement favours specialist technology providers able to combine software integration with physical fulfilment.

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Notice Information

Notice Title

Patient Letters (Digital and Hybrid mail)

Notice Description

Bradford Teaching Hospitals NHS Foundation Trust (BTHFT) has a requirement to provide patient letters to clients in both digital and hybrid mail formats. This must link in directly with our electronic patient record (EPR) and the NHS App to allow communication.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e7ebef20-ee90-4efa-ac50-cfdeaa54e1f6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d3d2477b-a5ec-423e-bef9-c7444e14cd14
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
£513,151 £500K-£1M
Lots Value
Not specified
Awards Value
£513,151 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
6 Aug 20262 weeks ago
Submission Deadline
8 Feb 2026Expired
Future Notice Date
Not specified
Award Date
26 Feb 20265 months ago
Contract Period
1 Mar 2026 - 28 Feb 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Bradford Teaching Hospitals NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRADFORD
Postcode
BD9 6RJ
Postcode Area
Bradford
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE41 Bradford
Delivery Location
Not specified
Local Authority
Bradford
Electoral Ward
Toller
Westminster Constituency
Bradford West

Supplier Information

Number of Suppliers
1
Supplier Name

ICNH Ltd (t/a DrDoctor)

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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