Award

NCC1797 Case Management System

NORTHUMBERLAND COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

05 May 2026 at 15:07

Award Notice
Summary of the contracting process

The procurement process, conducted by Northumberland County Council, is titled "NCC1797 Case Management System" and falls under the industry category of "Software package and information systems" (CPV code 48000000). The procurement, a call-off from a framework agreement, is located in the North East region of the United Kingdom and has progressed to the award stage as of 5th May 2026. The tender period concluded on 11th March 2026, with the contract set to run from 31st March 2026 to 30th March 2028. This initiative involves transitioning from a desktop to a cloud-based case management system, enhancing secure access for remote work and designed to streamline high-volume tasks via automated workflows.

This tender presents various opportunities for business growth, particularly for small and medium-sized enterprises (SMEs) experienced in software development and cloud-based solutions. Companies with a focus on digital integration and automation within legal or administrative environments would find this project particularly suited to their expertise. Given the value of the contract at £135,000, businesses specialising in efficient cloud migrations and possessing strong API integration capabilities are well-positioned to fulfil the requirements set by Northumberland County Council in enhancing their case management systems.

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Notice Information

Notice Title

NCC1797 Case Management System

Notice Description

NCC requires a Case Management system which consists of centralised access to case files, documents, and templates. Workflows: Automated processes that streamline high-volume tasks (e.g., prosecutions, safeguarding, planning) these would revert to manual input, requiring significant additional staffing. HMCTS Common Platform Integration: Mandatory digital case management for criminal proceedings would demand repeated manual data entry unless Application Programming Interfaces (APIs) which are available in Iken Cloud are implemented A current Desktop case management system is being used by the Council's Legal Services section includes close integration with Microsoft's Outlook desktop however this version is no longer supported and therefore it is critical for NCC to move over to the cloud version. The move from on-premise desktop to a cloud-based solution represents a change in working practices which supports secure access to Iken from anywhere with an internet connection. Iken Cloud would eliminate the dependency on a Virtual Private Network (VPN) connection, ensuring uninterrupted access to the system and enhancing resilience and accessibility for hybrid/remote working

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e7f91721-2869-4115-9c8c-60999eeebbb0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cc16d052-c27d-41f3-9844-0fd454574ec0
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£135,000 £100K-£500K
Lots Value
Not specified
Awards Value
£135,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
5 May 20261 weeks ago
Submission Deadline
11 Mar 2026Expired
Future Notice Date
Not specified
Award Date
29 Mar 20261 months ago
Contract Period
30 Mar 2026 - 30 Mar 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTHUMBERLAND COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MORPETH
Postcode
NE61 2EF
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC42 Northumberland
Delivery Location
TLC North East (England)
Local Authority
Northumberland
Electoral Ward
Morpeth Kirkhill
Westminster Constituency
North Northumberland

Supplier Information

Number of Suppliers
1
Supplier Name

IKEN BUSINESS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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