Award

Customer Insight Consultant

MCA - MARITIME AND COASTGUARD AGENCY

This public procurement record has 1 release in its history.

Award

02 Nov 2021 at 15:57

Award Notice
Summary of the contracting process

The Maritime and Coastguard Agency (MCA) is seeking a Customer Insight Consultant to enhance customer experience across their service offerings. This procurement is classified under the supply of personnel services, with a budget of £41,500 allocated for a contract period from 28th September 2021 to 11th January 2022. The tender was awarded on 28th September 2021, and the key procurement method used was a selective approach through a call-off from a framework agreement. The delivery of services is targeted within the South East region of the United Kingdom.

This tender presents significant business growth opportunities for firms specialising in customer insight and service consultancy. Small and medium enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations would be particularly well-suited to compete, given the government’s commitment to supporting diverse suppliers. The project involves defining the scope for a future customer insight manager role, which indicates a potential for a longer-term engagement beyond this initial consultancy work.

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Notice Information

Notice Title

Customer Insight Consultant

Notice Description

It is recommended that ahead of the permanent appointment of a customer insight manager to UKSR,an experienced customer insight consultant defines the scope and the requirement for the role to optimise the customer experience throughout the customer journey,over approximately three months with an identified budget allocation of PS50,000.00 DAC Approval Reference Number: CP1710 Customer Insight Consultancy for UKSR -approved on the basis that the business is actually recruiting the full time customer insight manager at the moment. The form does not make that clear. There is no point in hiring an expensive consultant if there is no one to hand over the lessons learnt to. If that recruitment is not underway then approval is not given until it is started.Recruitment commenced on 28th September 2021.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e81960fa-3ca5-45a1-a5ea-d97dda39bcbb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/10044842-1e41-4dd1-9c28-d3fae820cde7
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79620000 - Supply services of personnel including temporary staff

Notice Value(s)

Tender Value
£41,500 Under £100K
Lots Value
Not specified
Awards Value
£41,500 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
2 Nov 20214 years ago
Submission Deadline
27 Sep 2021Expired
Future Notice Date
Not specified
Award Date
27 Sep 20214 years ago
Contract Period
27 Sep 2021 - 11 Jan 2022 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MCA - MARITIME AND COASTGUARD AGENCY
Contact Name
Not specified
Contact Email
contracts@mcga.gov.uk
Contact Phone
+0000

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO15 1EG
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ32 Southampton
Delivery Location
TLJ South East (England)
Local Authority
Southampton
Electoral Ward
Banister & Polygon
Westminster Constituency
Southampton Itchen

Supplier Information

Number of Suppliers
1
Supplier Name

GLOBAL RESOURCING

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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