Award

QU069 - Customer Satisfaction - AWARD

BIRMINGHAM CITY COUNCIL

This public procurement record has 1 release in its history.

Award

08 Aug 2017 at 09:20

Award Notice
Summary of the contracting process

Birmingham City Council is conducting a tender for the contract titled "QU069 - Customer Satisfaction - AWARD", focused on measuring citizen satisfaction with its council services across various channels. This contract falls under the services category, specifically customer services and customer satisfaction survey services, and is located in Birmingham, West Midlands, UK. The contract period commenced on 1st August 2017 and will last until 31st July 2018, with potential annual renewals based on performance. For businesses interested in participation, the deadline for submission of tender documentation was 12:00 hours GMT on 28th April 2017, using the council's e-tendering system, In-tend.

This procurement process presents opportunities for businesses specialising in customer service solutions, particularly those offering customer satisfaction surveys or related services. Companies with expertise in data gathering, analysis, and customer engagement mechanisms would find this tender especially relevant. As Birmingham City Council seeks a comprehensive solution to enhance service delivery based on citizen feedback, providers that can demonstrate a strong track record in similar projects may be well-positioned to succeed in future contract opportunities.

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Notice Information

Notice Title

QU069 - Customer Satisfaction - AWARD

Notice Description

Birmingham City Council requires a supplier for the provision of measuring citizen satisfaction with its council services across multiple channels. Birmingham City Council is seeking a solution to measure customer satisfaction with their council services across multiple channels. Customer Services will require a measure of customer satisfaction that can be used to identify where improvements are needed. There is a requirement to be able to identify the interaction with the council when verbatim feedback has been received - this includes contacts via the online account and telephone. This contract will be for a period of 12 months commencing 1st August 2017 until 31st July 2018. The contract may be renewed on an annual basis depending on previous performance including the ability of the provider to deliver all deliverables on time to the agreed standard. BCC will be using its e-tendering system (in-tend) for the administration of this procurement process and providers must register with the system to be able to express an interest. The web address is: https://in-tendhost.co.uk/birminghamcc Registration and use of In-tend is free. All correspondence for this procurement process must be via the In-tend correspondence function. If you are unable to register with In-tend please either email us at: cps@birmingham.gov.uk or call 0121 464 8000. If you are interested in tendering please click on the following link to access Birmingham City Councils tender Portal: https://in-tendhost.co.uk/birminghamcc/ and submit your details to register as a bidder. We will send you a log on and password so you can download the tender documentation. Requests to participate must be by way of completion and return of the tender documentation no later than 12:00 hours (GMT) on 28th April 2017 using the Supplier Portal.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e8581b7e-a70d-4095-baa8-316edc6aee68
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/56eff2f6-5ba0-4bfe-88fb-1fb7f6cd8f28
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Aug 20178 years ago
Submission Deadline
28 Apr 2017Expired
Future Notice Date
Not specified
Award Date
20 Jul 20178 years ago
Contract Period
31 Jul 2017 - 31 Jul 2018 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BIRMINGHAM CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
B4 7WB
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England)
Local Authority
Birmingham
Electoral Ward
Newtown
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

ROL SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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