Award

Automated Dialing for Revenues and Benefits Collection

CHELMSFORD CITY COUNCIL

This public procurement record has 1 release in its history.

Award

15 Aug 2025 at 09:57

Summary of the contracting process

The procurement process for "Automated Dialing for Revenues and Benefits Collection" was managed by Chelmsford City Council in England. This tender, categorised under the industry sector of "Software package and information systems," has recently concluded with an active status at the award stage. Using a selective procurement method through a call-off from the G-Cloud 14 framework, the process had a deadline on 11th August 2025, with a contract period starting from 1st September 2025 to 31st August 2026. The tender value ranges between £20,000 to £45,000, highlighting its focus on providing specialised software solutions.

This tender presents an opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) interested in showcasing their capabilities in technology-driven debt collection systems. With the successful award to Voicescape Limited, this procurement suggests there is a market for innovative software solutions that can assist local councils in enhancing their revenue collection processes. Businesses with expertise in developing or supplying software systems related to automated dialling and debt collection would find this and similar opportunities beneficial for expanding their market reach.

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Notice Title

Automated Dialing for Revenues and Benefits Collection

Notice Description

Call-off from the G-Cloud 14 framework, automated dialing Revenue and Benefits debt collection service.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e89939f6-9d69-41aa-a176-cd3691ff2974
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/24ac2e32-7bac-4151-af4f-f395dae7292f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£45,000 Under £100K
Lots Value
Not specified
Awards Value
£45,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
15 Aug 20256 months ago
Submission Deadline
11 Aug 2025Expired
Future Notice Date
Not specified
Award Date
10 Aug 20256 months ago
Contract Period
31 Aug 2025 - 31 Aug 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CHELMSFORD CITY COUNCIL
Contact Name
Emma Till
Contact Email
procurement@chelmsford.gov.uk
Contact Phone
01245 606774

Buyer Location

Locality
CHELMSFORD
Postcode
CM1 1JE
Post Town
Chelmsford
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH36 Heart of Essex
Delivery Location
Not specified

Local Authority
Chelmsford
Electoral Ward
Marconi
Westminster Constituency
Chelmsford

Supplier Information

Number of Suppliers
1
Supplier Name

VOICESCAPE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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