Planning

Right to Buy Agents Service - Pre Tender Market Engagement

DEPARTMENT FOR COMMUNITIES & LOCAL GOVERNMENT

This public procurement record has 2 releases in its history.

Planning

06 Mar 2017 at 17:09

Market Engagement Notice
Planning

24 Feb 2017 at 16:02

Market Engagement Notice
Summary of the contracting process

The "Right to Buy Agents Service - Pre Tender Market Engagement" is being initiated by the Department for Communities & Local Government, based in London, England. This process is currently in the planning stage and aims to identify potential suppliers for a service that will run from August 2017 to August 2020. Key dates include the engagement end date on 23rd February 2018, with responses to market engagement questions due by 9th March 2017. The procurement is classified under the CPV code for Administrative services of agencies, indicating a focus on public service support.

This tender presents a significant opportunity for businesses in the customer service and housing sectors, particularly those with experience in providing advice and support in real estate transactions. Companies that specialise in customer relationship management, social housing services, or estate agency operations would be well-positioned to compete for this contract. The Government-funded Right to Buy Agent Service aims to enhance the home-buying experience for social housing tenants, thereby creating a demand for qualified service providers who can effectively navigate the complexities of the Right to Buy scheme.

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Notice Information

Notice Title

Right to Buy Agents Service - Pre Tender Market Engagement

Notice Description

The purpose of this market engagement is to: * Give advance notice that the Authority will be looking for a Potential Supplier to provide the Right to Buy Agent Service from August 2017-August 2020. * Provide the market with an opportunity to ask questions, raise queries and any issues to be addressed at an early stage. Introduction: The Right to Buy Agent Service is essentially a customer service centre for tenants of social housing and their landlords (local authorities and housing associations). The Agents are required to: * handle general enquiries through a range of media (phone / web / email / post), including sending out relevant information packs and providing dynamic tailored advice on eligibility for the scheme and affordability for the tenant; * to provide an on-going 'caseworker' service to support tenants through their application to buy their property with local authorities / housing associations under the statutory Right to Buy scheme; and * support landlords informing them of the terms, process and guidance for the different Right to Buy schemes; and for local authorities to provide guidance on the regulatory requirements placed on them. The complexity of home buying can put people off going through the process, and social tenants looking to exercise their Right to Buy do not have the benefit of an estate agent to guide them. To overcome this and to ensure that every eligible tenant knows about the Right to Buy and how to go through the process of buying their property, a Government funded Agent Service was set up in 2014. This helpline and free-to-tenants support service provides proactive help to any public sector tenant (of both local authorities and housing associations) wishing to understand more about the Right to Buy and to assist them if they choose to apply. Tenants are not required to use the service. More details on the current service provided can be found at: http://righttobuy.communities.gov.uk/. Further information can be found in the attached PTME document, and the market is encouraged to respond to the questions contained within it. Responses to the questions should be submitted by email to tim.lundy@communities.gsi.gov.uk by 17:00 GMT, 9th March 2017

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e8b0c535-6fbe-4e55-869f-2251934ea3b5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1247ced6-28ec-43f8-bfcb-81f5e1db42f2
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75120000 - Administrative services of agencies

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
6 Mar 20178 years ago
Submission Deadline
Not specified
Future Notice Date
23 Feb 2018Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR COMMUNITIES & LOCAL GOVERNMENT
Contact Name
Not specified
Contact Email
tim.lundy@communities.gsi.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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