Tender

Income Recovery Officer 37 hours per week

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

19 Jul 2024 at 06:41

Tender Notice
Summary of the contracting process

The Sandwell Metropolitan Borough Council has issued a tender for the position of Income Recovery Officer, located at Sandwell Council House in Oldbury. The procurement process is currently in the tender stage, with a closing date for submissions on 25th July 2024 at 5 PM. The contract period is from 29th July 2024 to 30th September 2024. This opportunity falls under the industry category of recruitment services and follows an open procedure. The procurement method is an open procedure below the threshold, with a contract value of £7,812 GBP.

This tender presents an opportunity for businesses in the recruitment services sector, particularly those with expertise in income recovery and social housing. Candidates with a background in income recovery/income management, knowledge of arrears management procedures, and strong customer service and negotiation skills would be well-suited for this role. The position requires working at the Council House in Oldbury, West Midlands, on a full-time basis, dealing with rent arrears recovery within a social housing context. Interested parties are advised to submit their applications by the deadline to be considered for this contract opportunity.

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Notice Information

Notice Title

Income Recovery Officer 37 hours per week

Notice Description

Job Title: Income Recovery Officer Rate of Pay: ?15.17 per hour Hours: 37 hours per week Location: Sandwell Council House, Freeth Street, Oldbury, B69 3DE. Start Date: ASAP Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: We are looking for Income Recovery Officers for an opportunity to join a highly efficient and professional service that places itself in a strong position to meet the challenges and demands of maximising income collection and sustaining tenancies at every opportunity. Candidates would please be required to have a Social Housing background and additionally experience in Income Recovery/Income Management would be highly beneficial. The Service is responsible for managing, monitoring and recovering arrears of rent and other housing related charges from current and former tenants. A key objective is to combine the effective recovery of arrears with the provision of a high-quality customer-focused advice, assistance and support service. You will be a key player in ensuring prompt and effective early action is taken to control and recover outstanding arrears to eviction stage and other associated debts. *The role involves working covering an inbound phoneline dealing with Income Recovery within Social Housing, ensuring customers are giving the right advice at the right time. *Working hours are Monday-Friday 9am-5.30pm. This is a fully office-based role based at Sandwell Council House, Freeth Street, Oldbury, B69 3DE. Please note that the Council House car park is a pay and display site. o Literacy level 2 (or equivalent) and Numeracy Level 2 (or equivalent) o A minimum of 2 years' experience of working in a rent arrears recovery/income collection environment o Excellent negotiation and communication skills o Excellent customer service skills o Ability to work with minimal supervision o A performance-driven work ethos o A desire to help customers to sustain their tenancies o Highly organised and understand the importance of attention to detail o A good working knowledge of arrears management procedures and processes o Ability to use own initiative when supporting vulnerable customers and dealing with complex arrears cases o A good working knowledge of Universal Credit o Knowledge of Local Authority Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You must include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. No DBS is required for this role, inside IR35. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov... Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest. Closing date for submission of quotations is 25th July 2024, 5PM. Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e8fdcb1c-03e4-4da2-b20d-3976b812b2b1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b4ba9232-fda4-4d99-8901-931231b7418b
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79600000 - Recruitment services

Notice Value(s)

Tender Value
£7,812 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Jul 20241 years ago
Submission Deadline
25 Jul 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
29 Jul 2024 - 30 Sep 2024 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Wendy Linford
Contact Email
wendy_linford@sandwell.gov.uk
Contact Phone
01215693300

Buyer Location

Locality
WEST MIDLANDS
Postcode
B69 3DB
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
Oldbury
Westminster Constituency
West Bromwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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