Notice Information
Notice Title
The Provision of an Automated Contact Solution
Notice Description
Your Homes Newcastle wishes to procure a competent provider to supply an automated, cloud-based, contact solution that operates independently across various systems, for both Your Homes Newcastle and, Leazes Homes Limited. We are seeking relevant, complete tenders for the provision of a specialist solution to enable us to establish effective Customer contact on behalf of both Your Homes Newcastle and Leazes Homes. The required solution should intelligently interpret data and signpost the Customer call to the appropriate service area. Additional information: Project ID Reference: DN315798 - In order to download and view all tender documents you have to be registered with the NEPO 'Pro-Contract' web-portal. If you are not registered, this can be done by following the link address provided (https ://procontract.due-north.com/login). For transparency and fairness, ALL questions and queries relating to this procurement opportunity MUST be raised through the 'Messaging' section relating to this specific procurement opportunity (on the NEPO web-portal) and not direct to the e-mail contact details provided within this Contract Finder notice.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-e9c1429c-4cd9-43d2-8186-200f649bea9d
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/27448ebf-0b04-4753-85db-0a77b754e439
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (above threshold)
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48400000 - Business transaction and personal business software package
48500000 - Communication and multimedia software package
Notice Value(s)
- Tender Value
- £550,000 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- £597,000 £500K-£1M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 17 Jul 20187 years ago
- Submission Deadline
- 9 Feb 2018Expired
- Future Notice Date
- Not specified
- Award Date
- 1 Apr 20187 years ago
- Contract Period
- 31 Jul 2018 - 31 Jul 2023 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- YOUR HOMES NEWCASTLE LTD
- Contact Name
- David Bell
- Contact Email
- david.w.bell@yhn.org.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- NEWCASTLE UPON TYNE
- Postcode
- NE7 7LX
- Post Town
- Newcastle upon Tyne
- Country
- England
-
- Major Region (ITL 1)
- TLC North East (England)
- Basic Region (ITL 2)
- TLC4 Northumberland, Durham and Tyne & Wear
- Small Region (ITL 3)
- TLC43 Tyneside
- Delivery Location
- TLC North East (England)
-
- Local Authority
- Newcastle upon Tyne
- Electoral Ward
- Dene & South Gosforth
- Westminster Constituency
- Newcastle upon Tyne North
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/27448ebf-0b04-4753-85db-0a77b754e439
17th July 2018 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/6f906359-c7f9-4333-b4a5-226c1172f26c
3rd January 2018 - Opportunity notice on Contracts Finder -
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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