Award

Supply of Out of Hours Emergency Call Handling Services

BROMFORD HOUSING GROUP LIMITED

This public procurement record has 1 release in its history.

Award

17 Feb 2017 at 11:29

Award Notice
Summary of the contracting process

Bromford Housing Group Limited is conducting a public procurement process for the "Supply of Out of Hours Emergency Call Handling Services". This tender, classified under the CPV code for call centre services, is part of an open procurement method intended for interested suppliers. The procurement stage has been completed, with the contract period commencing on 7th February 2017 and concluding on 6th February 2022. The tender was due to close on 5th December 2016. Bromford Housing Group Limited, a central purchasing body located at One Exchange Court, Wolverhampton, operates various entities focused on community benefit.

This contract presents a significant opportunity for businesses specialising in call centre services, particularly larger firms and SMEs with relevant experience in emergency call handling. Companies that are well-versed in providing swift and reliable customer support services are ideally positioned to compete. Given Bromford's established reputation and their commitment to community services, suppliers that align with their values and have proven capabilities in similar service areas may find substantial growth potential through this engagement.

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Notice Information

Notice Title

Supply of Out of Hours Emergency Call Handling Services

Notice Description

Bromford Housing Group Limited, (Parent of the Group) as a central purchasing body on behalf of itself and any of its current or future entities and subsidiaries (together "Bromford") wishes to invite interested companies ("Suppliers") to participate in a procurement process to award a Contract for the reliable Supply of Out of Hours Emergency Call Handling Services. Bromford Housing Group Limited is a Registered Society incorporated under the Co-operative and Community Benefit Societies Act 2014 (no. 29996R) and whose registered office is at One Exchange Court, Brabourne Avenue, Wolverhampton Business Park, Wolverhampton WV10 6AU. The current operating entities and subsidiaries of Bromford Housing Group Limited are: Bromford Housing Association Limited, a Charitable Community Benefit Society incorporated under the Co-operative and Community Benefit Societies Act 2014 (FCA registered number: 7106); Bromford Home Ownership Limited, a Registered Society under the Co-operative and Community Benefit Societies Act 2014 (FCA registered number: 29991R); Bromford Assured Homes Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 02677730); Bromford Developments Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 06507824); Street Services Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 03711394); Riverside Mews Management Company Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 02953846); Strand Services (Whitchurch) Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 02645753). Bromford Housing Group Limited also has three dormant entities / subsidiaries as follows:- Project Note Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 03716147); Bromford Carinthia Homes Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number:02625632) Queen Street Management Company (Lichfield) Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 01764379).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ea3c8eff-384e-4f2c-9640-add5ad365dc5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d8f5d604-73a5-4ccd-9101-3053a5ea62e1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£350,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Feb 20179 years ago
Submission Deadline
5 Dec 2016Expired
Future Notice Date
Not specified
Award Date
6 Jan 20179 years ago
Contract Period
7 Feb 2017 - 6 Feb 2022 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BROMFORD HOUSING GROUP LIMITED
Contact Name
Not specified
Contact Email
procurement.team@bromford.co.uk
Contact Phone
Not specified

Buyer Location

Locality
WOLVERHAMPTON
Postcode
WV10 6AU
Post Town
Wolverhampton
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG39 Wolverhampton
Delivery Location
Not specified
Local Authority
Wolverhampton
Electoral Ward
Bushbury North
Westminster Constituency
Wolverhampton North East

Supplier Information

Number of Suppliers
1
Supplier Name

NATIONWIDE PROPERTY ASSISTANCE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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