Award

Customer Engagement Software

WHG

This public procurement record has 1 release in its history.

Award

14 May 2025 at 13:42

Award Notice
Summary of the contracting process

The buying organisation, whg, has completed the awarding stage of their procurement process for Customer Engagement Software. This contract, valued at £411,306, has been awarded to Voicescape Limited and falls under the industry category of software package and information systems (CPV: 48000000). Located in England, this contract spans from 1st April 2025 to 31st March 2028. The procurement was conducted through the G Cloud 14 framework, with the contract being awarded on the 28th of March, 2025. The process has reached the award stage, indicating that the supplier has been selected and the contract is now active.

This procurement offers significant business growth opportunities, especially for companies providing innovative and scalable software solutions. Although this tender did not specify suitability for SMEs or VCSEs, other businesses in the technology and services domain could position themselves for similar future opportunities by showcasing expertise in customer engagement technologies. Establishing a relationship with prominent buyers such as whg, who focus on comprehensive customer engagement solutions, could lead to long-term partnerships and further project collaboration.

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Notice Information

Notice Title

Customer Engagement Software

Notice Description

whg have awarded a contract to Voicescape Limited for Customer Engagement Software via G Cloud 14 framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ea579c70-dbd5-4add-b14d-cb053b19322d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c7f7f799-d4c1-4b5e-82cb-69635a756eb4
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£411,306 £100K-£500K
Lots Value
Not specified
Awards Value
£411,306 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
14 May 20259 months ago
Submission Deadline
26 Mar 2025Expired
Future Notice Date
Not specified
Award Date
28 Mar 202511 months ago
Contract Period
31 Mar 2025 - 31 Mar 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WHG
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WALSALL
Postcode
WS1 1AB
Post Town
Walsall
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG38 Walsall
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Walsall
Electoral Ward
St Matthew's
Westminster Constituency
Walsall and Bloxwich

Supplier Information

Number of Suppliers
1
Supplier Name

VOICESCAPE

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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